Top 10 Enduser Questions for the IBM 4226 Printer Q: How do you set the Top of Form ? A: i. Unload the forms by pressing LOAD/UNLOAD. The Operator Panel should say "Press Load". ii. Press Load and the paper will advance to the current top of form and the ready light will begin flashing. iii. Use the MICRO UP and MICRO DOWN buttons to move the paper to the proper position. iv. Press the START/STOP button to save the new position. Ensure that the form length is specified correctly in the software application. Q: What are the features of the 4226 printer ? A: 533 CPS in Fastdraft 400 CPS in Draft 100 CPS in NLQ Designed for unattended operation. Straight paper path. Document on Demand. (automatic Tear-Off) 4 Fonts and 6 Pitches Easy to use LCD operator panel. Parallel and Serial Interface Standard Designed for workstation and System environments Q: How do I attach the printer serially? A: The Centronics interface doubles as the serial interface. The serial settings are found in the printer function menu. Lexmark manufactures a 25 to 36 pin adapter to hook into the back of the 4226. The 25 pin side of the adapter is a standard RS-232C. The part number for the adapter is 1319143. Lexmark offers a 25 to 36 pin serial cable for direct attachment to the printer. The part number is 6486685. This is available through Lexmark Supplies at 1-800-438-2468. Q: How do you set the form length? A: i. Enter the function menu by pressing MENU/QUIT. ii. Press ITEM DOWN until th operator panel says Form Length. This also displays the current setting. iii. Press the SCROLL UP or SCROLL DOWN to change this setting. Each time one of these buttons is pressed the new setting will be displayed on the operator panel. iv. Press the STORE button to save your changes. An asterisk will appear beside the new setting. Some versions of Microcode only allow form lengths of 8",11",12", and 14". The newest version will allow the user to set lengths from one line up to 22" Q: When using a multipart form the 4226 is light on the latter copies ? A: Check the position of the Forms Thickness Lever. It should be adjusted appropriately for the thickness of the form. Try using an NLQ font instead of a Draft font. Set the printer up for emphasized printing. This selection is available in the function menu. The printer may need an internal adjustment to allow the Forms Thickness Lever to be adjusted properly. This is called the Printhead Gap Adjustment and will need to be performed by and authorized serviceperson. Some mulitpart forms do not transfer images easily. Q: Can the 4226 print bar code ? A: If the bar code is generated graphically by the software application. The 4226 ink is visible to both infared and visible scanners. Q: Is there a Windows driver for the 4226 ? A: Yes, the Lexmark Bulletin Board file name is 8XWN3XPE.EXE. This is also the Windows driver for the 238X. The Lexmark BBS number is 1-606-232-5238. Q: Installed a new ribbon and the print is very light. A: The feed rollers must be engaged before installing the ribbon. The release for the feed rollers is on the back left portion of the cartridge. Directions for releasing the rollers are illustrated on the bottom of the ribbon box. Q: Why does the 4226 printer slow down after printing for extended periods of time? A: Slowdown is normal after long periods of printing. This is a protection mechanism that the printer will implement to prevent overheating. Several factors contribute to when the slowdown algorithm will be invoked. Type of font that you are using. NLQ fonts will cause the printer to slow down quicker. Environmental conditions such as temperature and humidity will affect this performance. Q: What is the warranty of the 4226 printer? A: One year onsite. The service is performed by IBM. Their number is 1-800-IBM-SERV. Top 10 Questions for the 2300 Q: How do I set the Top Of Form on My Printer? A: Top of Form with Continuous Paper (All Models) 1) Begin with no paper in the printer. 2) Place paper in the tractor feeds. Align the left margin with the "[A". 3) Press FormFeed to load the paper. The READY light will be blinking when paper is loaded. 4) Adjust the TOF using the MICRO UP/DN keys. 5) When the desired position is set, press the START/STOP key to save this setting and bring the printer online. The READY light will come on solid. 6) The paper will advance to Tearoff. 7) Adjust the Tearoff position using the MICRO UP/DN keys. 8) When the desired Tearoff position is set, press the START/STOP key twice. The printer will beep twice, reset itself and be ready to print. TOP OF FORM WITH CUT SHEETS (All Models) 1) Insert a piece of cut sheet paper into the manual feed door on the front of the printer. The printer will grab the paper and pull it in. 2) At this point, one of two things will happen: A) READY LIGHT COMES ON SOLID: If this happens, use the MICRO UP/DN keys to move the paper to the desired TOF and press the ALT + SET TOF. The position is saved. B) READY LIGHT IS FLASHING: If this happens, use the MICRO UP/DN keys to move the paper to the desired TOF and press START/STOP. The position is saved. TOP OF FORM USING MACROS (23XX-002 Plus Printers Only) MACROS are turned ON in the Setup Menu by selecting Forms Macros Options / Set Default Macro / then choose a Macro as your default (See page 6-7 in the User's Manual). Continuous Forms 1) Turn the printer ON. Paper should be placed into the push tractor feed pins and the doors closed and the paper select lever on the front right hand side of the printer should be in the down position. 2) If the READY light is solid, press the START/STOP key to turn it off. 3) Press the MACRO button until the light corresponding to the macro you want to select is lit. 4) Press the START/STOP key. The paper will move back and forth and the READY light will come on solid. 5) Turn the READY light back off by pressing START/STOP again. 6) Press the ALT + FORMFEED key. The paper should back out of the printer and the PAPER OUT light should flash. 7) Follow steps 2-8 in "Top of Form with Continuous Paper" above. 8) If you need to set the top of form in any other macros, return to step 2 in this section. Cut Sheet Forms 1) Turn the printer ON. The PAPER OUT light should be flashing. 2) Press the MACRO button until the macro you want to adjust top of form is lit. 3) Perform the "Top of Form With Cut Sheets" procedure on previous page. 4) If you need to set the TOF on another macro, follow the procedures again. Q: What are the "speeds and feeds" of the printers? A: 238X-002 239X-002 Speed 320 cps in FastDraft 233 cps in Fast Draft 270 cps in Draft 210 cps in Draft 67 cps in Near Letter Quality 70 cps in Near Letter Quality Memory 11 KB standard memory 32 KB Standard Connectivity Standard Parallel Printer. Serial Interface Option Available. Twinax, Coax third-party options Print Quality 240 x 144 dpi graphics 360 x 360 dpi graphics Font Selection 4 resident fonts 8 resident fonts 7 resident bar codes 7 resident bar codes Maximum Print Line For the 23X0-002 Printers: 8 inches For the 23X1-002 Printers: 13.6 inches Paper Handling Virtually straight paper path; friction feed; movable push/pull tractors; four bottom/front paper feeds; auto-load assist Usability features One-touch control panel; panel-selectable forms macros; easy front loading; quiet mode; variable forms length settings Warranty Two-year Express or Carry-in warranty. Extended warranty options available. Q: How do I set the page length on my printer? 23XX-001 The page length can be set up through the Printer Setup Menu for selections of 11 and 12 inches. Other than these two settings, the page length must be set through the application being used. The escape sequence used for setting the page length is: ESC C or ESC C 0. The details for this escape sequence can be found in the User's Reference in the Escape Sequence section under Page Settings. There is also available for these printers, a Variable Forms Length EPROM, which does allow the page length settings to be set from 1 line to 22 inches. The part numbers are as follows: For the 238X-001 Printers: 1180995 For the 239X-001 Printers: 1180997. These can be ordered through the Lexmark Parts Center at 800-438-2468. 23XX-002 The page length can be set up through the Printer Setup Menu for selections of 1 line to 22 inches. The ESC C or ESC C 0 commands can work also from the software, but these printers come standard with this option. Q: When using a multipart form the printer is light on the latter copies? A: Check the position of the Forms Thickness Lever. It should be adjusted appropriately for the thickness of the form. Try using an NLQ font instead of a Draft font. Set the printer up for emphasized printing. The printer may need an internal adjustment to allow the Forms Thickness Lever to be adjusted properly. This is called the Printhead Gap Adjustment and will need to be performed by and authorized serviceperson. Some mulitpart forms do not transfer an images easily. Q: How do I attach my printer serially? A: The 23XX-00X Printers all use the Same Serial Interface Adapter. The part number is 1368162 and can be ordered from Lexmark Supplies at 1-800-438-2468. The serial interface cable recommended to use with this interface adapter can be ordered through Lexmark Supplies with the following part number: 1180786. This is a 20 foot RS-232 serial cable with DB 25 male to DB 25 female. Q: My printer is printing light. I just installed a new ribbon. What can I do to fix this? A: On the ribbon, there is a dial with either 2 or 3 positions. The latter, with 3 positions is an older ribbon with a position for 0, 1, and 2. When the ribbon is installed, the ribbon dial should be set to the 1 position. If the ribbon has 2 positions, the ribbon should be left on the 1 position. In both cases, printing a few pages should let the ribbon cycle through it's reinking process and get a good print. After printing for a period of time, the print may start getting light. Turn the dial to the position 2. Doing this prematurely may cause an over inking of the ribbon and cause smearing. Q: What printer do I select in my application? A: Lexmark has drivers available to send out freely to customers for certain applications. Some drivers that we do have are for the following applications: Windows, WordPerfect, Lotus, Works for DOS, Word for DOS, and more. If there is no driver for this specific printer in the application, the next best driver can be chosen. For the 238X-00X Printers, they want to select a printer in the following order. First, try selecting the top choice and then go down the list. 238X-00X 239X-00X Proprinter III/IIIXL Proprinter X24E/XL24E Proprinter II/IIXL Proprinter X24/XL24 Proprinter I/XL Proprinter I/XL Epson FX 850/1050* Epson LQ 850/1050* Drivers can be obtained by calling the Lexmark Bulletin Board 606-232-5238 Lexmark Forum on Compuserve (Go Lexmark) Lexmark site on the Internet and mailed from the Lexmark Technical Support Center (1-606-232-3000). *When using the Epson selection, set the printer up in Epson emulation through the Setup Menu. Q: The form does not advance to the Tear-Off after the job is finished? A: The most probable cause is that the Tear-Off is not set correctly. Ensure the Auto-Tear Off feature is turned on in the printer setup menu and the page length is set correctly. Some systems do not generate an end of form command. (For example a DOS printscreen.) In this case turn the Auto-Tear Off to one second. This setting will eject the page if the printer does not receive data for one second. Q: What kind of warranty does my printer have? A: The PPSII and Plus printers all have a 2 year carry-in or LexExpress warranty. There are both LexExpress and LexOnSite extended warranties available for purchase, while the printer is under warranty. For more information regarding warranty extensions call 1-800-2LEXSRV and ask for the service administration group. Q: How do you use the Macros? A: Enter the setup mode by pressing ALT+SETUP. Enter the Forms Macro Options by pressing PITCH. If Macros are Enabled choose the approprite and Macro and change the desired parameters. Macros must be enabled to allow you to define more that one setup. This procedure is illustrated on page 6-7 of the 2300 Plus Users Reference.