Frequently Asked Questions for Laser Printers
                          Using DOS Applications

-1-
Q: In WordPerfect, I cannot pull from the envelope feeder or second tray?
A: The printer sheet feeder or form may not be set up properly.
        To check / choose the sheet feeder by :  shift-F7 - Select Printer
        - Edit - Sheet Feeder
        To check the form setup by : shift-F8 - Page - Paper Size - Edit
        formtype - Location

-2-
Q: In WordPerfect, I am not getting the correct fonts when I print.  I have
   already selected these  fonts under shift-F7 - Select Printer - Edit -
   Cartridge Fonts and they aren't working.
A: The fonts listed under this section, both under Cartridge and Soft Fonts
   should only be chosen if you own the named font cartridge or soft font
   package and have it installed on the printer or on your computer to be
   downloaded.  If the font is not available, the printer will substitute
   another font or display a font error.


-3-
Q: How can PPDS Migration Tool mode be enabled on an Optra printer?
A: There are two ways to do this, depending on your printer code level.
   1.  Versions of Optra code level 31.01 or later will allow you to enable
   PPDS Migration mode from the printer panel by powering the printer on with
   the Third and Fourth unmarked buttons depressed.

   2.  With all levels of Optra code, PPDS Migration mode can also be enabled
   by using a PJL(Printer Job Language) command
   \027%-12345X@PJL DEFAULT LPPDS=ON\010

   Where the \027 refers to the ESCape character (ascii 27) and the \010
   refers to a line feed (ascii 10).  The carriage return MUST follow the
   sequence.


-4-
Q: When printing, all I get is a bunch of hieroglyphics or words like
   STATUSDICT, ADOBE, etc.
A: This may be a driver mismatch problem.  Make sure the printer driver
   emulation corresponds to the printer emulation mode, ie using an HP
   Series II driver for PCL4 mode.  Check your printer Quick Reference for
   checking the operating mode on this printer.


-5-
Q:  When trying to use the printer toolkit, I get the message that SHARE is
    running and drivers can not be updated.  How can I install drivers?
A1: The easiest way would be to rename SHARE.EXE.  SHARE is going to be
    referenced in your CONFIG.SYS or AUTOEXEC.BAT file or it may be in your
    C:\ directory and is being run automatically.  If this is the case,
    rename SHARE.EXE by the command
		REN SHARE.EXE SHARE.BAK
    then reboot your computer and run the toolkit.
    Fix share by the command
		REN SHARE.BAK SHARE.EXE
    and reboot again.

A2: Another way is to install the needed drivers manually.
    The newer toolkits have a file call UNPCKDRV on the driver disks.  Run
    the program to unpack the drivers.  There will be a README.1ST file with
    installation information.
    Older toolkits have a file called PKUNZJR on the driver disks.  To use
    this you will need to make a temporary directory for each driver
    (ie MD C:\TMPDRV) and you will need to know the filename containing
    the driver from the driver disk (most are a little intuitive) and then
    run the program from the driver disk by
		PKUNZJR filename C:\TMPDRV\
    where filename is the desired driver file, and C:\TMPDRV\ should be
    replaced with the name of your temporary directory.  The backslash
    after the filename is very important.  When this is complete, there
    will be a file called README.1ST with installation information.


-6-
Q: What driver should I use for my WinWriter 400 or WinWriter 600 when
   I am using non-Windows applications?
A: Use the HP Series II driver.  Both WinWriters fall back to HP
   Series II compatibility mode when not in Windows.