1.  Is the paper loaded into the tray properly and per User's Guide?
     a.  place paper under the corner buckler
     b.  be sure the tray isn't overfilled
     c.  if using a 500 sheet tray, check adjustment wheel

2.  Is the media being used supported by the particular feed source?
     a.  media at 35# and higher is considered card stock and should be
         short grain
     b.  heavier media will feed better from the 500 sheet option or manual
         feed

3.  Manual feeding should be done AFTER the printer prompts the operator
     a.  feeding a sheet into the manual feed before the prompt is
         "unsolicited"
     b.  unsolicited feeding will result in smudges on paper

4.  Optra R, R+ and Rt+ printers come with 2MB of memory and will print some 1200 dpi jobs
     *  Memory requirements for any given job can very vastly depending on the number of fonts,
	content, etc.   Additional memory may be required for some 1200 dpi jobs.  8 MB of 
	additional memory will print most 1200 dpi jobs.

5.  1200 dpi is better used for graphics and gray scaling rather than text
     *  print speed will be slowed at 1200 dpi

6.  Optra Diamond Fine toner cartridges are best for gray scales and
    1200 dpi use.
     a.  the diamond fine toner will not have the deep blacks compared to
         other Lexmark toner
     b.  customers wanting blacker blacks can adjust to dark with PQET off
     c.  under certain circumstances, a 4039 cartridge can be used in an
         Optra (1200 dpi is not supported)

7.  Lexmark has a new  transparency that is exclusively for Optra 4049 printer cartridges.  
    The Lexmark part number is 1402810 (8.5 X 11), and 1402809 (A4).  This particular foil 
    will NOT be recommended for 4019, 4029 or 4039 printers.  It has been thoroughly tested 
    and approved and shown to provide high quality for the demands of our Optra customers, 
    even with 1200 dpi.  These transparencies can be ordered from Supplies, 800-438-2468, 
    for $45 (box of 50). 

    The older IBM transparency, P/N 70X7240, is still the recommended foil for printers other 
    than Optra.  Some of our Optra customers may  want to stay with the Nashua xf-10, but the 
    new foil should provide better quality on Optra printers.

8.  The paper type setting identifies the type of paper (Normal, Rough Paper, Transparency, 
    Labels, or Cardstock) in each paper source.  The factory default is Normal.  Paper type 
    has to be set for each paper source independently of the other sources.

    Light/Thin/Broken print may occur on output if the media type does not match 
    the printer's paper type setting.  Instructions for setting the paper type can
    be found in Chapters 3 and 4 of the User's Guide.

9.  If intermittent 921 errors should occur, please call the Lexmark
    Technical Support Center for instructions.

10. If you think your printer requires service, either warranty or non-warranty, you can call 
    800-358-5835 for referal to the nearest authorized servicer or you may obtain service directly 
    from Lexmark by calling 800-2LEXSRV.  Please have your printer's serial number and proof of 
    purchase handy when you call.  Lexmark will try to help you solve the problem over the phone 
    prior to servicing.