Top 5 Questions for the Lexmark Color Jetprinter 1020 Q: As I am trying to setup the printer, I get some weird error messages. Sometimes, I get the message that the printer is offline. Other times, I will send the print job, but nothing happens. What's wrong with the printer? A: If you are experiencing any of the problems mentioned above, it could be a communication problem. To get full capability of your printer, Lexmark recommends using an IEEE-1284 Bi-Directional Parallel Cable. Lexmark makes their own cable that meets these specifications. You can order this cable from 1-800-438-2468 and the part number is 1329605. Q: Is this printer compatible with Windows 95? A: Yes. It is compatible with Windows 3.1, 3.11, and 95. The diskette that came with the printer will work in all three environments. Q: Can I use DOS based programs if I am running Windows? A: Yes. If you run the DOS program from a DOS prompt in Windows or setup an icon for the program, the printer will be compatible. In your DOS program, you need to select a printer. You should select the HP Deskjet 500c for color printing. If that printer is not listed in you software, contact the software company for any updates. Q: I am using a DOS based program and am NOT using Windows. Why can't I get this printer to work? A: This printer is supported only in a Windows environment. Also, if you are using OS/2, Win-OS/2, or DOS only, the printer will not function properly. Q: I am having trouble printing envelopes. Can I use the Automatic Sheet Feeder to load multiple envelopes? A: The printer will only print envelopes one at a time through the manual sheet feed. Please consult the Online help that was installed on your computer when you installed the printer. This will explain how to load special media such as envelopes, labels, and thick paper. The online help program can be found in the Lexmark Color Jetprinter 1020 Group found in the Program Manager in Windows 3.1 or by clicking Start and then clicking on Programs in Windows 95. Top Ten Lexmark 4076 ExecJet IIc TSC Questions from Endusers Q: What does it mean when the Ink Low and Busy lights flash alternately? A: The printer will give this error message if the wrong cartridge is installed. For example, the color cartridge should be used with the Colorfine driver and the monochrome (black) cartridge should be used with the Mono driver or the monochrome setting found inside the Colorfine driver. Another cause for this error could be because the printer does not understand what is being sent. For example, a bad parallel cable that is sending garbage to the printer. Q: Does my printer need service? I am getting faded, split or compressed characters. A: More than likely, the problem is due to a conflict between the video driver and the Mono printer driver. The Technical Support Center has an updated version of the Mono driver, which can be sent out upon request. Another option would be to choose the monochrome setting found inside of the Colorfine driver and install the black ink cartridge. The Colorfine driver does not conflict with video drivers because it does not call upon the video driver to create graphical images. Q: What are the system requirements for using this printer and toolkit? A: For best results DOS 5.0 or higher and Windows 3.1 or higher, which requires a 386 machine or higher. Q: Is the black a "True" black? A: If the black cartridge is used with the mono driver or the monochrome setting in the Colorfine driver, the the black output received is a "True" black, not a process black. However, the color cartridge does not contain a true black section, but has instead cyan, yellow, and magenta sections. Because only one cartridge can be placed in the machine at one time, if any part of a printed image is in color, you must insert the color cartridge and use the Colorfine driver. This process black is lighter than the true black of the black cartridge and tends to have a slight brownish tint when printed upon plain paper. However, when printed upon coated paper, the ink appears much more black. Trying different types of plain paper is recommended, since different papers can change the shading and appearance of the process black. Q: How can I connect my printer to my PC? A: This printer can be hooked up either parallel or serially. To hook up parallel, a Lexmark standard 6 ft. parallel cable (part number 1047010) or the Lexmark 10 ft. parallel cable (part number 1329605) is recommended. Either of these cables can be ordered from Lexmark Telemarketing at (800) 438-2468. The printer can also be hooked up serially using the Serial Interface Adapter (part number 1363110) along with the Lexmark 20 ft. serial cable (part number 180786).Third party cables, serial and parallel, may work, However, they are not recommended, nor are they supported by Lexmark. Q: Why won't my printer print color from WordPerfect 5.1 for DOS? A: This printer has the ability to print color graphics. WordPerfect 5.1 produces colored fonts in the form of text instead of graphics, which the printer does not understand, giving the appearance that the printer is at fault. Q: What resident fonts come with this printer? A: In monochrome mode, the printer has 12 resident scalable fonts. However, in color mode the printer does NOT have access to any resident fonts. Q: What is the resolution? What is PQET? A: In color mode, the resolution is 300x300 dpi. In monochrome mode the resolution is 600x300 dpi with PQET. PQET stands for Print Quality Enhancement Technology.PQET provides smoother text and graphics. The resolution is 300x300 dpi normally, but with PQET, the printer has 600 positions to place the 300 dots, thus, making the resolution more comparable to 600x300 dpi. Q: How do I obtain drivers for my applications? What emmulations can I choose if a driver is not available? A: The printer comes with a toolkit utility that can be used from the DOS prompt (outside of Windows). This utility can load the drivers (color and mono) for the following applications: MS Windows 3.1, WordPerfect 6.0, Lotus 1-2-3 2.3, 2.4, 3.1, 3.1+, 3.4 and Harvard Graphics 3.0. If your application is not listed above you can contact your software vendor for a possible driver or the Technical Support center for possible driver additions. If there still is not a driver for your specific application, an emmulation choice may be used. For the color mode, the Hewlett-Packard Deskjet 500c can be used as an emmulation (must be in PCL3 mode). For the monochrome mode, the Hewlett-Packard Deskjet 500 and 510 (must be in PCL3 mode), or the IBM Proprinter X24E (must be in PPDS mode). The printer has two language modes: PPDS (IBM mode) and PCL3 (native mode). The printer's default language is PCL3, unless specifically changed to PPDS. Q: What kind of paper can I use? A: Because some plain papers work best for color, black, or both, the printer comes with a list of best papers to choose from. The Technical Support Center also has this list, which can be sent out via mail or fax. Though this printer does an outstanding job of printing on plain paper, Lexmark has made available an 8.5"x11" coated paper (part number 1402649), to enhance the output of color images. With the coated paper, colored images appear more vivid and bright. This paper can be ordered from Lexmark Telemarketing at (800) 438-2468. Top Ten WinWriter 150C Enduser Questions Q: What does a printer off-line or out-of-paper message mean? A: First, make sure the printer is turned on and has paper installed. Remove the "x" from "Fast Printing Direct to Port" in the connect section of the Control Panel. Check to see if printer is attached to any switch-boxes or print sharing devices. If it is, connect directly. Check parallel cable to verify it is an IEEE-1284 compliant bi-directional cable. The Lexmark cable, part number 1329605, is recommended. Check computer configuration to see if system is set to bi-directional communication. Disable DMA. Q: Cannot run the bi-di cartridge alignment during cartridge installation. Parts of screen are "grayed out", do not appear, or will not complete driver installation. A: Remove the "x" from "Fast Printing Direct to Port" in the connect section of the Control Panel. Check to see if printer is attached to any switch-boxes or print sharing devices. If it is, connect directly. Check parallel cable to verify it is an IEEE-1284 compliant bi-directional cable. The Lexmark cable, part number 1329605, is recommended. Check computer configuration to see if system is set to bi-directional communication. Disable DMA. Q: What causes a GPF when printing from Microsoft Paintbrush? A: The usual cause of this is a video driver set to more than 256 colors. Change video driver to either the VGA or 256 color driver. Microsoft Paintbrush only support 256 colors. Q: No output when printing from DOS or you get the error message "can't find sw2Redir", restart Windows for the changes in the .INI files to take effect. A: Check to see that you are running the DOS application under Windows. Check the following statement in the SYSTEM.INI under the [386Enh] section and verify they are there. a) check to see if a semi-colon (;) is at the far-left side of the following line. ; device=*vpd This comments out the line. b) Check for the following lines in the [386Enh] section of your SYSTEM.INI. device=vpd.386 device=lexsw2.386 If these lines are not in the [386Enh] section, edit the file with the Notepad program in Windows. Save the modified file. c) Make sure that the run= line of your WIN.INI includes the statement. LXDBOXCP.EXE. d) Remove the "X" from "Fast Printing Direct to Port" in the connect section of the Windows Control Panel. If this is not included, edit the WIN.INI with Notepad, and save the modified files. (Make backups of Win.ini and System.ini before modifying). Q: Incomplete or output divided between pages in a DOS application. A: Increase form feed time out to 45 sec in the DOS printing tab folder of the WinWriter 150C Control Program. Update to the 1.2 version of the ColorFine 2 driver. More information can be found on DOS printing in the README for the printer found in the WinWriter 150C Control Program. Q: Some color images seem compressed at 600 x 300 output. A: Change color output to 300 x 300. If the output is correct, update ColorFine 2 to the 1.2 version. When producting color graphics, the 600 x300 settings will produce smoother edges on colored graphical objects, but some users may select the 300 x 300 setting if they find the fill patterns more to their liking. When printing color images such as photos, the 300 x 300 edge sharpness is recommended. Q: Does printer work with DOS applications and OS2? A: The WinWriter 150c can print from any DOS application that runs under Windows. Contol panel functions for printing from DOS applications are included in the WinWriter 150c ColorFine 2 Windows driver. OS2 and Win/OS2 are not supported. Q: What are the System Requirements? A: 386 processor or higher, Windows 3.1 or Windows for Workgroups 3.11 (386 Enhanced Mode), and 4MB of RAM (8MB required by some applications) Q: How do I speed up my system? A: -Print at 300 x 300 dpi if possible. -Remove as many unused fonts as possible from your system. -Increase computer memory to 8MB or higher. -Run a memory-management program, such as MEMMAKER, to optimize the amount of conventional memory available and its usage. -Increase the amount of virtual memory in Windows. -Shut down unused application to make more systems resources available. Q: I have more than one printer installed that I want to use at different times. A: Installing a second parallel port is usually the best way to use both printers. With only one parallel port installed and printing to other installed printers from the DOS prompt or DOS applications, set the WinWriter 150C to "FILE" from the "Connect" section of Windows Control Panel. Top Ten 4079 Plus Questions Q: What are the differences between the 4079 and 4079 plus? A: The plus printer has added PostScript Level 2 capabilities. It has an overall 25 percent increase in speed. It includes an ascii text mode, blue adjust already built into the machine, which was an option for the 4079. It also can expand its memory to 36 Megs versus 16 Megs with the orginal 4079. Q: Can I receive information and print samples about this printer? A: Yes, Information can be sent via automated fax system 1-606-232-2380, or colored slicks and samples can be requested to be sent to you by calling 1-800-358-5835. Q: Why do my blue colors look purple on my printouts? A: The reason is the the printer is pantone certified and pantone's color blue has a purple tent. To correct this, Set the Blue Adjust setting in the operator panel to all. Q: Why do not my colors match the screen? A: The Blue Adjust file can be sent if the problem color is blue. The IBM Color Palette can be sent by the TSC or downloaded from the Bulletin Board and loaded into Corel Draw!, Aldus Freehand, and Adobe Illustrator. If one is not using the above applications, they can still be sent the color palette. The color on the screen can only be simulated on the 4079's output because the monitor uses additive color by processing red, green, and blue, whereas the printer uses subtractive color by processing cyan, magenta, yellow, and black. Q: How can I reduce the banding? A: First, check the setting of the printhead position lever (blue), located by opening the top cover, and make sure it is set to position 2. Second, check to verify that the enhanced mode is being used by checking the main menu of the operator panel. If these are correct, try putting the printer in pause mode and try another type of paper. If the problems still exist, contact the TSC for additional help. Q: What can I do to prevent my transparancies from having lines in them? A: Try putting the printer in Bold Black enhanced mode by changing them in the main menu of the operator panel. Another suggestion to try is to put the printer on Transparancy and the color balance on Coated Paper. Most importantly, verify that one is using inkjet transparancies. Q: What is the print speed. A: The printer will print 1 pages per minute both in black and color. Q: What drivers can I select for this printer? A: The QMS Colorscript 100, Seiko Colorpoint PS 14, HP 7475, HP plotter, or for a generic postscript or generic plotter option. Q: How can I get this printer to operate with my system? A: First check the cable connection, making sure one is using a Lexmark Cable or equivalent. In MS Windows environment, check that the 3.1 driver installed. In OS/2, check the overall driver installation, and the wait and job timeouts settings. Also make sure the printer is in the Automatic Emulation Switching mode. Q: How can I improve my print quality (Getting white lines through the colors)? A: First try running two long cleans in a row for the operator panel and then print the print sample. If there missing lines in this printout, contact the Technical Support Center for service options. Top Ten 4079 Color Jetprinter Questions. Q: Can I receive information and print samples about this printer? A: Yes, Information can be sent via automated fax system 1-606-232-2380, or colored slicks and samples can be requested to be sent to you by calling 1-800-358-5835. Q: Why do my blue colors look purple on my printouts? A: The reason is the the printer is pantone certified and pantone's color blue has a purple tent. To correct this, a Blue Adjust file can be sent by the TSC by calling 1-606-232-3000, or downloading the file blueadj.exe from our Bulletin board. If the file is downloaded, the file must be unzipped to show the file Blueadj.ps. This file can be copied to lpt1 (or the port that the printer is connected to) and should remain in the printer until the printer is turned off or reset. This will not affect the appearance of other colors. Q: Why do not my colors match the screen? A: The Blue Adjust file can be sent if the problem color is blue. The IBM Color Palette can be sent by the TSC or downloaded from the Bulletin Board and loaded into Corel Draw!, Aldus Freehand, and Adobe Illustrator. If one is not using the above applications, they can still be sent the color palette. The color on the screen can only be simulated on the 4079's output because the monitor uses additive color by processing red, green, and blue, whereas the printer uses subtractive color by processing cyan, magenta, yellow, and black. Q: How can I reduce the banding? A: First, check the setting of the printhead position lever (blue), located by opening the top cover, and make sure it is set to position 2. Second, check to verify that the enhanced mode is being used by checking the main menu of the operator panel. If these are correct, try putting the printer in pause mode and try another type of paper. If the problems still exist, contact the TSC for additional help. Q: What can I do to prevent my transparancies from having lines in them? A: Try putting the printer in Bold Black enhanced mode by changing them in the main menu of the operator panel. Another suggestion to try is to put the printer on Transparancy and the color balance on Coated Paper. Most importantly, verify that one is using inkjet transparancies. Q: What is the print speed? A: The printer will print .7 pages per minute in black and .3 pages per minute in color. Q: What drivers can I select for this printer? A: The QMS Colorscript 100, Seiko Colorpoint PS 14, HP 7475, HP plotter, or for a generic postscript or generic plotter option. Q: How can I get this printer to operate with my system? A: First check the cable connection, making sure one is using a Lexmark Cable or equivalent. In MS Windows environment, check that the 3.1 driver installed. In OS/2, check the overall driver installation, and the wait and job timeouts settings. Also, make sure the printer is in the Automatic Emulation Switching mode. Q: Where can I find a demo model? A: One can call the dealer locator number 1-800-358-5835 and see if the dealer has a model for demos. If the dealer does not, then call the TSC to get addition information. Q: How can I improve my print quality (Getting white lines through the colors)? A: First try running two long cleans in a row for the operator panel and then print the print sample. If there missing lines in this printout, contact the Technical Support Center for service options. THE TOP SEVEN QUESTIONS ON THE OPTRA C. Q: WHAT TYPE OF OPERATING ENVIRONMENTS WILL THIS SUPPORT? A: THE PRINTER HAS THREE SEPARATE PORTS BUILT INTO THE MACHINE AND THEY ARE A PARALLEL, SERIAL, AND APPLE TALK. IF YOU ARE WANTING TO HOOK THE PRINTER UP TO A NETWORK, ONE CAN PURCHASE AN OPTIONAL INA CARDS. THE PRINTER CAN SUPPORT TWO INA CARDS AT A TIME (ETHERNET OR TOKEN RING) IN ANY COMBINATION. Q: DOES THE OPTRA C HAVE A WINDOWS 95 DRIVER? A: YES, THE DRIVER CAN BE OBTAINED BY EITHER CONTACTING THE TECHNICAL SUPPORT CENTER AT 1-606-232-3000 OR DOWNLOADING THE MPWN95AE.EXE FROM THE LEXMARK BULLETIN AT 1-606-232-5238 INTERNET, OR CompuServe. Q: WHAT TYPE OF PAPER MEDIA CAN THE OPTRA C HANDLE? A: WE SUGGEST TO PRINT ON A HIGH QUALITY LASER PAPER OR PHOTOCOPIER PAPER. THE PRINTER WILL ALSO PRINT ON OUR TRANSPARENCIES. THE OPTRA C WILL ACCEPT PAPER SIZES RANGING FROM LETTER, LEGAL, A4, AND B5. PAPER WEIGHTS CAN RANGE BETWEEN 16 LB TO 24 LB IN THE STANDARD OR OPTIONAL TRAY, AND BETWEEN 16 LB TO 28 LB IN THE MULTI-PURPOSE FEEDER. Q: WHAT IS THE SPEED OF THE PRINTING AND HOW MUCH RAM COMES STANDARD? A: THE PRINTER CAN PRINT 12 PAGES PER MINUTE IN BLACK AND 3 PAGES PER MINUTE IN COLOR. THE PRINTER COMES WITH 8 MEGS STANDARD RAM AND CAN BE EXPANDED TO 64 MEGS. Q: HOW MUCH RAM WILL I NEED TO PRINT MY PRINT JOBS? A: 8 MEGS SHOULD PRINT MEDIUM BINARY OR VERY SIMPLE CONTONE PRINT JOBS. 16 MEGS SHOULD PRINT MEDIUM BINARY, BUSY NETWORK OR SIMPLE CONTONE PRINT JOBS, BUSY NETWORKS. 24 MEGS SHOULD PRINT COMPLEX BINARY OR MEDIUM CONTONE PRINT JOBS. 32 MEGS SHOULD PRINT COMPLEX BINARY, BUSY NETWORKS OR MEDIUM CONTONE, BUSY NETWORKS. 40 MEGS SHOULD PRINT COMPLEX BINARY, BUSY NETWORKS OR COMPLEX CONTONE. 64 MEGS WILL HANDLE ANY JOB AND THE PRINTER WILL BE AT MAX PERFORMANCE. Q: WHAT WAS USED TO DEVELOP THE VIOLIN PRINT SAMPLE AND HOW LONG DID IT TAKE TO PRINT? A: THE VIOLIN PRINT SAMPLE WAS SCANNED IN WITH A DRUM SCANNER AND WAS PRINTED FROM ADOBE PHOTOSHOP FOR THE MAC. THE VIOLIN REQUIRES 32 MEGS OF RAM TO PRINT. Q: WHAT ARE THE LIFE OF THE SUPPLY ITEMS? A: THE TONER CARTRIDGES YIELD BETWEEN 4,000 PAGES AND 5,500 PAGES AT 5 PERCENT COVERAGE. THE FUSER OIL YIELDS APPROXIMATELY 10,000 PAGES. THE PHOTOCONDUCTOR DRUM YIELDS BETWEEN 5,000 TO 25,000 PAGES AT 5 PERCENT COVERAGE DEPENDING ON THE COLOR USE.