Service Advisory 1617 Compaq Announces New TFT450 Flat Panel Monitor Product: Compaq TFT450 Flat Panel Monitor Publication Date: December 1997 INTRODUCTION Compaq Computer Corporation is pleased to announce the new Compaq TFT450 Flat Panel Monitor. This state-of-the-art active matrix color monitor features a 14.5-inch, thin film transistor (TFT) liquid crystal display (LCD). The space-saving flat panel design occupies less desk space, and the display is adjustable for clear horizontal viewing. KEY FEATURES The key features of the TFT450 Monitor are: o A 14.5 inch active matrix display with a 14.5 inch viewable image area o A flat panel design with a much smaller profile than a traditional CRT monitor o Support for VGA resolutions up to 1024 x 768 at 75 Hz o Automatic scanning with support for 12 factory-preset modes including one Macintosh mode o User-friendly digital controls with on-screen display (OSD) o On-screen controls for brightness, contrast, position, digital conversion, language selection, power management (including Display Mode, Power Saver, Full Screen, and Serial Number), and factory resets o Field Replaceable Unit strategy to allow many parts to be exchanged in the field and thus cut costs o Plug and Play readiness saves time in setup and configuration with Microsoft Windows 95 o Universal Serial Bus (USB) pass-through interface - Plug and Play ports with one upstream to connect to a PC and one downstream for use with a USB peripheral such as a mouse or keyboard o EPA Energy Star compliant o Timer Sleep function allowing user to set a time for the display to enter suspend and sleep modes and to "wake up" to normal operations SPECIFICATIONS Specifications for the TFT450 Monitor are listed in Table 1. Table 1. Monitor Specifications =========================================================================== LCD Panel 14.5 inch TFT-LCD panel --------------------------------------------------------------------------- Viewable Image Size 14.5 inches (36.83 cm) (diagonal) --------------------------------------------------------------------------- Weight (unpacked) 13.2 lb (6.0 kg) --------------------------------------------------------------------------- Size Dimensions, W x H x D 14.42 x 15.60 x 8.58 inches (36.6 x 39.6 x 21.8 cm) --------------------------------------------------------------------------- Display Resolutions: (All Noninterlaced) 1024 x 768 60, 70, and 75 Hz 832 x 764 75 Hz 800 x 600 60, 75, and 85 Hz 720 x 400 70 Hz 640 x 480 60, 75, and 85 Hz 640 x 350 70 Hz --------------------------------------------------------------------------- Bandwidth 80 MHz --------------------------------------------------------------------------- Input Impedance 75 ohms --------------------------------------------------------------------------- Horizontal Frequency 31.5 to 60.2 kHz Continuous (Banded Continuous) --------------------------------------------------------------------------- Vertical Frequency 56.3 Hz to 85 Hz --------------------------------------------------------------------------- Power Supply/ ALS 90-132/195-265 VAC Universal/Auto-Switching 47.5-63 Hz --------------------------------------------------------------------------- Inrush Current 30 A at 120 V; 50 A at 220 V --------------------------------------------------------------------------- Maximum Power Rating 35 Watts --------------------------------------------------------------------------- Sync Input TTL separate sync --------------------------------------------------------------------------- Signal Cable Connectors 15-pin Mini D-Sub --------------------------------------------------------------------------- Power Management Yes --------------------------------------------------------------------------- Energy Star Compliant Yes --------------------------------------------------------------------------- MPR II Compliant Yes --------------------------------------------------------------------------- European Union CE Compliant Yes --------------------------------------------------------------------------- TCO-92 Compliant Yes --------------------------------------------------------------------------- On-Screen Controls Yes --------------------------------------------------------------------------- OSD Language Selections English, Spanish, French, German, or Dutch --------------------------------------------------------------------------- Contrast & Brightness Controls (Analog) No --------------------------------------------------------------------------- On-Screen Display Controls (Digital) Brightness, Contrast, Position, Digital Conversion, Language Management, Factory Reset --------------------------------------------------------------------------- Asset Control Yes --------------------------------------------------------------------------- Plug and Play DDC1/2B Yes --------------------------------------------------------------------------- Warranty Three-Year Limited Warranty on all parts except backlights =========================================================================== DISPLAY MODES The standard display modes preset by the factory for the TFT450 Monitor are listed in Table 2 on the following page. Table 2. Display Modes =========================================================================== Scan Frequency and Polarity Mode Pixel Format Horizontal Sync Rate (kHz) Vertical Sync Rate (Hz) =========================================================================== 1 640 x 350 31.5 + 70.1 - 2 640 x 480 31.5 - 60.0 - 3 640 x 480 37.5 - 75.0 - 4 640 x 480 43.3 - 85.0 - 5 720 x 400 31.5 - 70.1 + 6 800 x 600 37.8 + 60.0 + 7 800 x 600 46.9 + 75.0 + 8 800 x 600 53.7 + 85.0 + 9 * 832 x 624 49.7 - 74.6 - 10 1024 x 768 48.4 - 60.0 - 11 1024 x 768 56.5 - 70.0 - 12 1024 x 768 60.0 + 75.0 + --------------------------------------------------------------------------- * Macintosh compatible =========================================================================== WARRANTY Monitor Compaq offers its Three-Year Limited Warranty for the TFT450 Monitor, which covers parts and labor and includes on-site repair for the first year. For the second and third years, coverage is parts only (for all parts excluding the backlight bulb). Warranty upgrades and extensions are available. Backlight The backlight bulb is covered by a One-Year Limited Backlight Warranty. A separate backlight replacement program is available to extend carry-in backlight replacement coverage to three full years. Please note that this extension is parts only, and is honored on a carry-in basis only. NOTE: It is possible that a TFT panel will retain an image on the display if the monitor is left on with the same image for a prolonged period. Image retention ("burn in") is not a warranted failure. Compaq recommends that customers use screen savers or turn their monitors off when not in use. WARRANTY UPGRADE INFORMATION Compaq offers manufacturer Warranty Upgrades for purchase or resale as follows: North America North American Authorized Compaq Resellers can resell Compaq Warranty Upgrades for the TFT450 by calling Compaq Reseller Sales Consulting (1-800-444-7575) and requesting document 581A/0597. Additional information regarding standard warranties and warranty upgrades/extensions may be obtained as follows: o United States: Customers may call Compaq Reseller Support at 1-800-231-9977, select the PaqFax option, and request document 1217 and 1225. o Canada: Call Compaq Reseller Technical Support at 1-800-231-9977 and select the PaqFax option, and request documents 1217 and 4355, or call Compaq Canadian Reseller support at 1-800-668-7670. Latin America Latin America Authorized Compaq Resellers can resell a Compaq Warranty Upgrade by calling their local Compaq Service organization. TFT DISPLAY The TFT panels used in the TFT450 Flat Panel Monitor have over 2 million transistors (3 per pixel) making up the monitor. The product specifications permit a limited number of pixels to be inoperative. These inoperative pixels may be dark dots (pixels that are always off) or bright dots (pixels that are always on). Replacement of monitors that have so few inoperative transistors that they are still within the specified limits is not recommended because the replacement monitor will also have inoperative transistors. Indeed, the replacement may have more than the original. The TFT panel is not considered defective if it meets the following criteria: o The number of dark dots visible on a white screen does not exceed 8, with no more than 2 dark dots within 0.60 inch (1.5cm) of each other. o The number of bright dots visible on a dark or black screen does not exceed 5 (no more than 2 may be green) High-level bright dots (red or green) are not to be within 1 inch (2.54 cm) of each other, and low-level bright dots (blue) are not to be within 0.60 inch. SPARE PARTS To hold down costs and facilitate customer service, Compaq has implemented a Field Replaceable Unit strategy. This strategy allows monitor parts to be replaced in the field rather than exchanging the whole unit as is the process for CRT monitors. NOTE: Backlight replacements are honored on an on-site basis during the first year of ownership only. Second- and third-year backlight coverage (purchased separately) is honored on a carry-in basis only. The major spare parts for the new TFT450 are listed in Table 3 on the following page. Detailed service and spare part information is available in the COMPAQ TFT450 MAINTENANCE AND SERVICE GUIDE, which can be ordered through normal service channels. Table 3. Spare Parts List =========================================================================== Description Spare Part Number =========================================================================== Monitor Base 170418-001 Rear Enclosure 170419-001 Front Bezel 170421-001 Backlight 170422-001 TFT LCD Panel 170423-001 Misc. Cables 170424-001 Protective Cover 170425-001 Hardware Kit 170426-001 AC Adapter 170427-001 Video Cable 170428-001 Inverter Board 170432-001 SPS-Plastic Kit, Misc. 170430-001 EMI Shield 170435-001 Return Kit (box and buns) 170408-001 Shipping Box -- International 170408-002 Maintenance and Service Guide 170431-001 User's Guide * 170409-001 --------------------------------------------------------------------------- * The User's Guide is available through the fulfillment program. ===========================================================================