SERVICE PRODUCT ANNOUNCEMENT 2088 N REVISION: 0 Compaq Announces New V1000 Monitor Product: Compaq V1000 Monitor Publication Date: September 1998 INTRODUCTION Compaq Computer Corporation is pleased to announce the introduction of the new Compaq V1000 Monitor. This monitor is a reliable, enhanced, high-resolution, 21-inch (20-inch viewable image area) color monitor with twenty-two factory-preset display modes, and is designed for use with high-end graphics controllers. The large screen is recommended for advanced graphics-user interfaces (GUIs), high-performance graphics, and digital applications such as Computer-Aided Design, Computer-Aided Engineering, Desktop Publishing, Document Image Processing, and new Windows 95 and Windows NT applications. Additionally, this monitor is supported by a Compaq Three-Year Limited Warranty. STANDARD FEATURES The key features of the Compaq V1000 Monitor are: o 21-inch (53.3-cm) display with a 20-inch (50.8-cm) viewable image area o Multisync with support for twenty-two factory-preset display modes, including two Macintosh modes o Display mode of 1600 x 1200 at a refresh rate of 85 Hz for optimum graphics resolution o User-friendly digital controls with on-screen display (OSD) o On-screen controls for Vertical/Horizontal Size and Position, Tilt, Trapezoid, Pincushion, Pincushion Balance, Parallelogram, Color Temperature, Individual Color Control, Overscan, Moiré Cancellation, Manual Degauss, Language selection, Power Management, and Factory Reset o Front-panel controls for brightness and contrast o Fault Management and Asset Control o Universal Serial Bus (USB) hub with two Plug-and-Play connectors for use with USB peripherals o EPA Energy Star compliant; the Energy Saver utility enables the user to select settings for suspend and sleep modes o Sleep timer enables the monitor to go into power management mode at a specified time, independent of the state of the computer, and wake up at a different time SPECIFICATIONS Specifications for the V1000 Monitor are listed in Table 1. Table 1. Monitor Specifications =========================================================================== Description V1000 Monitor =========================================================================== Monitor Type 21-inch (53.3-cm) --------------------------------------------------------------------------- Viewable Image Area (Diagonal) 20 inches (50.8 cm) --------------------------------------------------------------------------- Horizontal Dot Pitch 0.22 mm --------------------------------------------------------------------------- Size Dimensions (H x W x D) 20.24 inches x 20.55 inches x 19.69 inches (514 mm x 522 mm x 500 mm) --------------------------------------------------------------------------- Weight 65 lb (29.5 kg) --------------------------------------------------------------------------- Display Resolutions: 1800 x 1440 60 Hz 1600 x 1200 60, 75, and 85 Hz 1280 x 1024 60, 75, and 85 Hz 1024 x 768 60, 75, and 85 Hz 800 x 600 60, 75, and 85 Hz 640 x 480 60, 75, and 85 Hz 640 x 350 70 and 85 Hz --------------------------------------------------------------------------- Bandwidth 150 MHz --------------------------------------------------------------------------- Input Impedance 75 Ohms, TTL Sync --------------------------------------------------------------------------- Horizontal Frequency 30 to 107 KHz --------------------------------------------------------------------------- Vertical Frequency 50 to 160 Hz --------------------------------------------------------------------------- Power Supply/ALS 90 to 265 VAC, 47.5 to 63 Hz, Universal/Auto-Switching --------------------------------------------------------------------------- Inrush Current 50 Amps at 120 VAC 80 Amps at 220 VAC --------------------------------------------------------------------------- Maximum Power Rating 160 Watts --------------------------------------------------------------------------- Sync Input TTL Separate Syncs --------------------------------------------------------------------------- Signal Cable Connectors 15-pin D-sub both ends; or 5 BNC's to 15-pin D-sub --------------------------------------------------------------------------- Power Management Yes --------------------------------------------------------------------------- Energy Star Compliant Yes --------------------------------------------------------------------------- MPR II Compliant Yes --------------------------------------------------------------------------- European Union CE Compliant Yes --------------------------------------------------------------------------- TCO-95 Compliant Yes --------------------------------------------------------------------------- Anti-reflective and anti-static Yes --------------------------------------------------------------------------- On-Screen Controls Yes --------------------------------------------------------------------------- Language Selections English, Spanish, French, German, Italian, and Dutch --------------------------------------------------------------------------- Contrast and Brightness Controls Yes (Analog) --------------------------------------------------------------------------- Advanced Controls (Digital) V/H Size and Position, Geometry, Overscan On/Off, Color, Moire Cancellation, Manual Degauss, Language selection, Power Management, and Factory Reset --------------------------------------------------------------------------- Asset Control Yes --------------------------------------------------------------------------- Plug and Play DDC1/2B Yes =========================================================================== WARRANTY The V1000 Monitor is supported by the Compaq Three-Year Limited Warranty for all parts. The warranty covers parts and labor for the first year, including on-site repair. For the second and third years, coverage is for parts only. On-site service is provided on a best-effort basis, with a 48-hour average turnaround time. Warranty upgrades and extensions are available. In the United States, the V1000 Monitor is also eligible for the 48-Hour Monitor Swap Program, which specifies that a replacement monitor will arrive at the customer's site within 48 hours of the problem being registered with Compaq Technical Support. This level of coverage is provided at no additional cost to the end-user, and is considered part of the product's standard warranty and any warranty extensions/upgrades purchased for the unit. Refer to PaqFax document # 1219 for more information on the 48-Hour Monitor Swap Program and the participating/eligible units. WARRANTY UPGRADE INFORMATION Compaq Manufacturer Warranty Upgrades can be resold as follows: North America: North America Authorized Compaq Resellers can resell a Compaq Warranty Upgrade by calling Compaq Reseller Sales Consulting and requesting document 581A/0597. Additionally, information regarding standard warranties and warranty upgrades may be obtained as follows: United States: Customers may call Compaq Reseller Support at 1-800-231-9977, select the PaqFax option, and request document 1217. Canada: Call Compaq Reseller Technical Support at 1-800-231-9977 and select the PaqFax option, and request documents 1217 and 4355, or call Compaq Canadian Reseller support at 1-800-668-7670. Latin America: Authorized Compaq Resellers can resell a Compaq Warranty Upgrade by calling their local Compaq Service organization. DISPLAY MODES The standard display modes preset by the factory for the V1000 Monitor are listed in Table 2. Table 2. Display Modes for V1000 Monitor =========================================================================== Scan Frequency and Polarity Horizontal Sync Rate Vertical Sync Rate Mode Pixel Format (kHz) (Hz) =========================================================================== 1 1800 x 1440 89.46 + 60.04 + 2 1600 x 1200 106.25 + 85.00 + 3 1600 x 1200 93.75 + 75.00 + 4 1600 x 1200 75.00 + 60.00 + 5 1280 x 1024 91.15 + 85.02 + 6 1280 x 1024 79.98 + 75.02 + 7 1280 x 1024 63.98 + 60.02 + 8 1152 x 870 68.68 +/- 75.06 +/- 9 1024 x 768 68.68 + 85.00 + 10 1024 x 768 60.02 + 75.03 + 11 1024 x 768 48.36 - 60.00 - 12 832 x 624 49.72 +/- 74.55 +/- 13 800 x 600 53.67 + 85.06 + 14 800 x 600 46.88 + 75.00 + 15 800 x 600 37.88 + 60.32 + 16 720 x 400 37.93 - 85.04 + 17 720 x 400 31.47 - 70.08 + 18 640 x 480 43.27 - 85.01 - 19 640 x 480 37.50 - 75.00 - 20 640 x 480 31.47 - 59.94 - 21 640 x 350 37.86 + 85.08 - 22 640 x 350 31.47 + 70.09 - =========================================================================== SPARE PARTS Table 3 lists the spares for the new V1000 Monitor. Authorized Compaq Resellers and Service Providers can place orders through Compaq's online ordering system, ColinqPlus. Customers in Latin America can call their local Compaq Service organization. Table 3. Monitor Spares =========================================================================== Description Spare Part Number =========================================================================== Northern Hemisphere 351760-001 Southern Hemisphere 351760-B23 Return Kit 351765-001 V1000 Monitor User Guide (English) * 351758-BK1 --------------------------------------------------------------------------- * The User Guide is available through the Compaq Order Center at 1-800-952-7689, option 5. ===========================================================================