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Advanced Call Center (ACC)
Advanced Caller ID,
Telephone Answering Machine software
for voice modems |
Online Documentation |
What is Advanced Call Center?
ACC is the Advanced Caller ID software for
multiple Caller ID standards and telephone auto-answering machine for
voice modems.
Expand all
Caller ID
Advanced Call Center is a Windows-compatible application that
monitors the telephone line and processes incoming calls using your modem and Caller
ID. Caller ID is generally a paid subscription service and is not normally
included in the basic telephone service package. Caller ID is available in
most countries (and certainly in the US, Canada, Australia...).
Modern voice modems support Caller Identification service (Caller ID).
There are many Caller ID types, including CND (Calling Number Delivery) by
Bellcore, used in the USA and Canada), Australia, China
and some other countries, ETSI CLIP, used in many European countries (Italy,
France, Germany...), British Telecom CLIP, used in the United
Kingdom, and DTMF Caller ID, used in Sweden, Norway, Brazil.
Many other countries require a corresponding modem with a built-in DTMF Caller
ID support. ACC will use your modem to monitor and log incoming calls, while
displaying the remote caller's phone number and name.
This program detects the Russian ANI (Automatic Number
Identification) standard as well as Bellcore (American) Caller ID.
Telephone Answering Machine
The program can be used as a telephone auto-answering machine, and a
'smart' phone.
When the telephone rings, Caller ID information is received as a series of
special codes after the first or second ring. The program attempts to match
the caller's identity with it's internal database. Depending on the caller's
status (White listed, Normal or Black listed), and group
options set, the call can be routed to the answering machine, answered
normally with the handset, or even dropped immediately. Individual entries in
the database can be assigned personalized greetings.
It can record all or part of the conversation to a sound file with
'record-on-demand' function, and play it back to the recipient
or through the local sound card at any time.
ACC will store your messages as a standard, Windows-compatible WAV files.
Speakerphone
In
speakerphone mode, the conversation is monitored through the sound
card or the modem speaker (hand-free speakerphone).
Advanced Call Center is compatible with a variety of modems.
Caller ID Issues
Note that Caller Number Delivery service is not always available from your
telephone company, and it is a paid service. Please refer to Caller
ID Standards section for details. ETSI, DTMF and NTT CLIP are
supported by a small number of devices.
National Caller ID standards other then Bellcore can be incompatible with
your modem. In that case you won't get caller's number. ETSI, DTMF and NTT
CLIP are supported by a small number of devices.
Several telephone stations in Russia do not send caller's numbers at all -
such numbers won't be detected.
Your telephone company will advise you if Caller ID service is available at
your location. Different companies have different names for the same service:
Pacific Bell |
AT&T |
BELLCORE |
Number ID |
Individual Calling Line ID |
Calling Number Delivery |
British Telecom calls it 'Calling Line Identification Service
(CDS)'. DTMF Caller ID is also known as 'Calling Line Identification
Presentation (CLIP)'.
If callers have their information blocked, the program will display Privacy
sign or nothing.
Background
Advanced Call Center was previously known as 'ACID2000' ('Advanced Caller
ID 2000'). That name was changed for 'ACC' ('Advanced Call
Center').
More information
Features Overview
Compatibility
Setup procedure
Registration
Using Advanced Call Center