Using Advanced Call Center
User Interface

You control the program with the main window or the tray icon pop-up menu. The Icon in the system tray reflects the current mode (such as 'monitoring', 'talking' or 'paused').

Main Window

This is the program's main dialog and contains the most frequently used functions, such as 'Answer incoming call', 'Hold the line', Hang up', 'Play/Record message'. Those features can be accessed in one click.

Main window satellites: message folders

There are several 'boxes', like 'Inbox', 'Originated Calls' and 'Deleted Items', in the program. New voice messages and logged calls are placed in the 'Inbox'. You can read more about incoming messages in the Answering machine section.

Originated calls are stored in the 'Originated Calls' box, and deleted messages in the 'Deleted Items' correspondingly.

Pop-up menu

Accessed by right-clicking ACC status icon in system tray. The menu lists all actions in a structured heirarchy. It allows toggling of modes (availability for incoming calls) from 'Available/Connect' up to 'Do Not Disturb'. There is also 'Off-line/Paused' mode in which the program releases modem port and does not affect incoming calls handling.

Status Icon

Tray Icon displays information about the current action. It differs from 'Off-line/Paused' status up to 'Talking' or 'Playing Voice Message' status.

More information

Topic link Caller ID Detection

Topic link Telephone Answering Machine

Topic link Main Window

Topic link Pop-up Menu

Topic link Tray Icon

Configuration Configuration