Online Documentation
Advanced Call Center (ACC)
Advanced Caller ID,
Telephone Answering Machine software
for voice modems
Online Documentation

What is Advanced Call Center?

ACC is the Advanced Caller ID software for multiple Caller ID standards and telephone auto-answering machine for voice modems.

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Caller ID

Advanced Call Center is a Windows-compatible application that monitors the telephone line and processes incoming calls using your modem and Caller ID. Caller ID is generally a paid subscription service and is not normally included in the basic telephone service package. Caller ID is available in most countries (and certainly in the US, Canada, Australia...).

Modern voice modems support Caller Identification service (Caller ID). There are many Caller ID types, including CND (Calling Number Delivery) by Bellcore, used in the USA and Canada), Australia, China and some other countries, ETSI CLIP, used in many European countries (Italy, France, Germany...), British Telecom CLIP, used in the United Kingdom, and DTMF Caller ID, used in Sweden, Norway, Brazil. Many other countries require a corresponding modem with a built-in DTMF Caller ID support. ACC will use your modem to monitor and log incoming calls, while displaying the remote caller's phone number and name.

This program detects the Russian ANI (Automatic Number Identification) standard as well as Bellcore (American) Caller ID.

Telephone Answering Machine

The program can be used as a telephone auto-answering machine, and a 'smart' phone.

When the telephone rings, Caller ID information is received as a series of special codes after the first or second ring. The program attempts to match the caller's identity with it's internal database. Depending on the caller's status (White listed, Normal or Black listed), and group options set, the call can be routed to the answering machine, answered normally with the handset, or even dropped immediately. Individual entries in the database can be assigned personalized greetings.

It can record all or part of the conversation to a sound file with 'record-on-demand' function, and play it back to the recipient or through the local sound card at any time.

ACC will store your messages as a standard, Windows-compatible WAV files.

Speakerphone

In speakerphone mode, the conversation is monitored through the sound card or the modem speaker (hand-free speakerphone).

Advanced Call Center is compatible with a variety of modems.

Caller ID Issues

Note that Caller Number Delivery service is not always available from your telephone company, and it is a paid service. Please refer to Caller ID Standards section for details. ETSI, DTMF and NTT CLIP are supported by a small number of devices.

National Caller ID standards other then Bellcore can be incompatible with your modem. In that case you won't get caller's number. ETSI, DTMF and NTT CLIP are supported by a small number of devices.

Several telephone stations in Russia do not send caller's numbers at all - such numbers won't be detected.

Your telephone company will advise you if Caller ID service is available at your location. Different companies have different names for the same service:

Pacific Bell AT&T BELLCORE
Number ID Individual Calling Line ID Calling Number Delivery

British Telecom calls it 'Calling Line Identification Service (CDS)'. DTMF Caller ID is also known as 'Calling Line Identification Presentation (CLIP)'.

If callers have their information blocked, the program will display Privacy sign or nothing.

Background

Advanced Call Center was previously known as 'ACID2000' ('Advanced Caller ID 2000'). That name was changed for 'ACC' ('Advanced Call Center').

 

More information

Topic link Features Overview

Topic link Compatibility

Topic link Setup procedure

Topic link Registration

Using ACC Using Advanced Call Center