Frequently Asked Questions

Frequently Asked Questions


Table Of Contents

  1. Setup shows a message box with the text: "ALERT ! Executable corrupt. Possibly a virus !!!"
  2. The program is not showing the Caller ID information; how do I fix this?
  3. I am Caller ID service subscriber; is my modem Caller ID capable?
  4. I have assigned my own greeting message / on-hold music, but what I hear in the telephone line is something really slow
  5. How can I enable sound events during ring, hold, and so on?
  6. I hear pops and clicks when the 'Output to sound card' option is enabled
  7. My computer locks up when I receive a call
  8. Does the program support Call Waiting Caller ID?
  9. I have my telephone hooked to the modem. I can't talk through a handset while the program is off-hook. How can I talk and/or record the conversation?
  10. How do I know if my modem is a voice modem?
  11. I can hear the recipient from the sound card speaker but he can't hear me. What's up?
  12. How to assign my own sounds and/or greeting messages for blocked and unavailable calls?

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  1. Setup shows a message box with the text: "ALERT ! Executable corrupt. Possibly a virus !!!"

    The shown message is no joke. 90% of all reports are caused by a virus infection. The Setup package contains an integrity check that is triggered by all modifications to the executables.
    Fix: Download a virus scanner at http://www.gecad.ro or http://www.norton.com and clean the infection.
    Other reasons may be:
    a) The downloaded binary has been corrupted.
    b) The drive holding your temporary directory is full.
    c) You are running an incompatible virus scanner in the background. Please disable all background virus scanners and try again.

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  2. The program is not showing the Caller ID information; how do I fix this?

    Caller ID is a telephone company service. It provides the identification information of persons calling your telephone number. The Caller ID information is supplied by the telephone company between the first and second ring as a series of special codes. The information includes the time and date of the call, the telephone number of the caller, and, in some areas, subscription name. 

    The program uses this Caller ID information to provide detailed information on your incoming calls. Without Caller ID from your telephone company the program cannot determine the telephone number of incoming calls. 

    The program requires the use of a modem that supports Caller ID. If your modem does not support Caller ID, the caller identification information supplied by the telephone company will not be available to the program software. Please be advised that the most compatible Caller ID standard is Bellcore, used in the US, Canada, Australia and some other countries. If your country employs other Caller ID method (like British Telecom CLIP or a widely accepted DTMF Caller ID), you should consult your local phone company if your modem can handle the Caller ID information provided. Click here to know which Caller ID method is used in your country.

    In some areas the telephone company provides Caller ID with name service. In these areas both the telephone number and name of the calling party are supplied. The program software is compatible with such service and can use the name information supplied if your telephone company and modem hardware support it. If your Caller ID service does not include name, you should disable name extension. Go to Options - Properties - Caller ID Detection and select 'Number Only Caller ID Service' check box. 
    Possible reason Suggested solution
    You are not a Caller ID service subscriber Calling Number Delivery (also known as Caller ID) service is a paid service offered by telephone companies. One must subscribe for Caller ID from the telephone company.
    You selected wrong modem Try changing the modem you selected. Open Properties -> General and re-select your modem according to these instructions.
    Your modem is not Caller ID capable or does not support your country Caller ID scheme
    1. Make sure your modem is Caller ID capable. Either your modem manual or box should mention Caller ID capabilities. If you don't know or want to test your modem manually, read the next question.
    2. Select another Caller ID type. See this note on how to choose an appropriate Caller ID method.
    Number-only Caller ID service If you don't have Caller Name Delivery (only a caller's number is delivered), be sure to check the box that says, "Phone number only Caller ID service" in the Properties -> Caller ID Detection.
    Modem IRQ conflict

    Be sure that no IRQ conflicts exist between the modem and any other device. A shared IRQ will cause the program to completely cease functioning. You modem may seem to function normally in Internet or FAX applications, but a conflict will prevent the program from working.

    Windows 95:

    • go to Control Panel -> System -> Device Manager
    • click Properties
    • verify that no COM ports or other devices are using the same IRQ used by the COM port that the modem is hooked to
    • if so, resolve the conflict by changing the IRQ assignment on those hardware devices, or refer to your modem manual about changing the modem's IRQ.
    Your modem does not reply If the program is unable to get a response from the modem, check the COM port number in ACC and compare it with the port number the modem is hooked to in the Windows Control Panel. The problem usually appears when an IRQ conflict is detected.
    Unsupported baud rate Go to Properties -> Serial and set the Serial Baud Rate parameter to one of the following values: 9600 (Data/Fax modems without voice), 19200 (U.S.Robotics modems + GSM voice compression), 38400 (most 4-bit ADPCM models), 57600, 115200, 128000, 230400, 256000

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  3. I am Caller ID service subscriber; is my modem Caller ID capable?

    Your modem manual or box should contain information about Caller ID capability of the device. Sometimes, however, a modem detects Caller ID but the documentation does not mention this fact.

    On some modems you can tell if it is Caller ID capable if you have Windows 95/98:

    • go to Start -> Settings -> Control Panel -> Modems -> Diagnostics
    • click on the COM port that your modem is hooked to
    • click More Info
    • see if Caller ID is mentioned anywhere in the list. If it is, then your modem is Caller ID capable. If it is not, that does not mean anything.

    If your modem manual or box does not contain information about Caller ID capability of the device, or if you want to make sure your modem is Caller ID compatible, please perform the following test.

     

    Command Comments
    AT#CID=1 Used in U.S.Robotics, Texas Instruments, Rockwell compatible modems (excluding software modems and Rockwell HCF), Hayes, several Pace modems, PowerBit, GVC, PCTel, IDC (VR series) devices, Diamond Supra (Rockwell compatible).
    AT+VCID=1 or
    AT+FCLASS=8;+VCID=1
    All IS-101 modems, Lucent LT, Rockwell HCF (V.90 or K56FLEX, e.g. PCI modems from Creative), some Pace modems (IS-101 compatible), MultiTech, IDC, Cirrus Logic, most of IDC modems.
    AT#CLS=8#CID=1 Caller ID in voice mode, met in some 56K U.S.Robotics modems, some Rockwell compatible (Boca Research, Cardinal, voice Zoom).
    AT#CC1 Older non-voice Aspen modems, older Cirrus Logic, Motorola Voice Surfer, Phoebe.
    AT*ID1 Lot of Motorola devices.
    AT%CCID=1 or
    AT%CCID=3
    Practical Peripherals modems.
    ATS40.2=1
    ATS41.6=1
    ATS42.2=1
    All ZyXEL modems.

    You may receive a caller's name or number as Out Of Area or Privacy strings (or O and P letters correspondingly). The data can have many different formats. Just be sure that some data received between the first and second rings that could be interpreted as the caller's phone number or name (latter if you have the name service available).

    If no Caller ID data is available after the first RING, try typing ATA immediately after the RING. Several areas exploit Off-hook Caller ID (Type II) mechanism, in which case the callers number delivers after going off-hook.

    If Caller ID is not working, you will only see the word RING for each incoming ring. In that case, try another one of the Caller ID commands suggested and try to receive a call again.

    If there is some data between the first and second ring but the program does not show an appropriate information, your modem is probably not supported by the program. Please copy the result of this test and send an e-mail. I will try to add support for your modem to my program.

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  4. I have assigned my own greeting message / on-hold music; but what I hear in the telephone line is something really slow

    Save the sound you assign as a 16-bit, mono PCM wave, with a sampling rate equal to your modem sample rate. See the documentation for your modem sample rate. The most popular are:
    7200 Hz - GVC, Rockwell (excluding HCF and V90/K56FLEX WinModem), Motorola
    8000 Hz - the most popular - U.S.Robotics, IS-101, WinModems (including Rockwell HCF), IDC, Lucent LT, PCTel
    9600 Hz - ZyXEL modems

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  5. How can I enable sound events during ring, hold, and so on?

    You should download one of sound sets from Advanced Call Center Home page. To date, two sound sets are available: standard and alternative sound sets. Standard imitates an old analog telephone, while Alternative produces smooth [old] digiphone sounds. After downloading the sounds, put Wave directory immediately under the folder where the ACC executable resides. Alternative set is included into the distributive.

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  6. I hear pops and clicks when the 'Output to sound card' option is enabled

    Go to Options -> Properties -> Serial and set Serial baud rate to 115200. If this does not help, check Compatibility -> Use compatible sound playback option.

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  7. My computer locks up when I receive a call

    You may have an IRQ conflict on the COM port your modem hooked up to. See q.2 for information on how to resolve it.

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  8. Does the program support Call Waiting Caller ID?

    I am not aware of any modems or software programs (excluding Internet-based Caller ID services) that support Call Waiting Caller ID.

    With Call Waiting Caller ID, a hardware device must request the signal before the phone companies sends it back. Then the voice signal is muted and Caller ID information is sent to the device.

     

    For more information, read 56K.COM: Call Waiting and Modem FAQ by Daniel Rosenzweig at 56K.COM. You will find descriptions of CIDCW capable devices and Internet services allowing you to get Call Waiting Caller ID while online.

     

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  9. I have my telephone hooked to the modem. I can't talk through a handset while the program is off-hook. How can I talk and/or record the conversation?

    Most modern voice modems will capture the telephone line and block the handset hooked to the modem. That is by design. You can only talk through the modem internal microphone/speaker.

    Solution 1: connect the devices - a modem and a telephone - in parallel. Plug the phone cord independently in the wall jack. Do not plug your phone cord into the modem jack.

    Solution 2: try changing the voice source settings: set Properties - Serial - Voice Line Select to the Monitor (will enable speaker and, on some modems, internal or external auxiliary input device (microphone)) or Speakerphone (telephone emulation operation, speaker and microphone enabled). Please read these description of the Voice Line Select parameter for more information.

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  10. How do I know if my modem is a voice modem?

    You can perform several commands in Windows HyperTerminal to make sure. Please refer to the question #3 on how to work with HyperTerminal.

    Command Result Description
    Rockwell, U.S.Robotics / 3COM, PCTel etc.
    AT&F OK Initializes the modem, which must return OK.
    AT#CLS=8 OK or ERROR If OK, then your modem definitely is a voice modem. Probably it's built with Rockwell, U.S.Robotics or PCTel chip set.
    AT#VCL=1 OK or ERROR If OK, your modem is a voice modem and probably built with Cirrus Logic CL-MD1414 chip set.
    AT#VCI? list of voice compression methods or ERROR Either lists the available voice codecs or returns ERROR.
    Modems with IS-101 command set (AT&T (Lucent), Rockwell HCF, ZyXEL etc.)
    AT&F OK Initializes the modem, which must return OK.
    AT+FCLASS=8 OK or ERROR If OK, then your modem definitely is a voice modem. Probably it's built with AT&T (Lucent), Rockwell HCF chip set or is a ZyXEL modem.
    AT+VSM=? list of voice compression methods or ERROR Either lists the available voice codecs or returns ERROR.
    AT+VLS=? list of voice line sources or ERROR Either lists the available voice line sources (VLS) or returns ERROR.

    If your modem replies ERROR to all the commands [ AT#CLS=8, AT#VCL=1, AT+FCLASS=8 ], then it is probably NOT a voice modem. If at least one of the commands returned OK, then your modem supports voice.

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  11. I can hear the recipient from the sound card speaker but he can't hear me. What's up?
    1. Your microphone is connected to your sound card.

      In this case you won't be able to talk with the other party. Most modems have a half-duplex voice circuit, which means that they can either receive (record) or transmit (play back) digitized voice. You can only talk through internal or external microphone attached to the modem.

    2. Your microphone is connected to your modem.

      Your modem must support a speakerphone mode, which is intended to provide a full-duplex, hand-free telephone emulation. Usually a speakerphone support is declared on the modem box or in the name of the modem. Press 'Speak' button to enter speakerphone mode, or set Properties - Serial - Voice Line Select to the Monitor (will enable speaker and, on some modems, internal or external auxiliary input device (microphone)) or Speakerphone (telephone emulation operation, speaker and microphone enabled). Please read these description of the Voice Line Select parameter for more information.

     

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  12. How to assign my own sounds and/or greeting messages for blocked and unavailable calls?

    This article describes how to achieve the goal.

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