Main Window

Main Window

Status display

This emulates LCD display. It reflects current ACC state (monitoring, online operation, talking, recording and so on) and last detected caller information. Besides, when Inbox area is active, status display reflects number of currently playing message. Otherwise there will be timer.

On the right hand of LCD display there is a raw of icons. Hover mouse cursor over them and hold for a few seconds, and you will see brief descriptions. You can click each icon and it will perform associated action. For example, clicking tape icon will begin recording from the line or terminate recording if something is recording. Gear icon will display properties, and an icon with wire will connect the program to modem or free it for use with another application (like Internet dial-up utility).

Control buttons

There are several buttons controlling the program.

Button Description
>> Adds current caller to address book database
AA Telephone answering machine. Plays greeting message (you have to record it first), 'beeps' and records voice. It's automatically turned off after Online inactivity timer reaches the end (default is 1 minute, change in Properties) or remote caller hangs up or presses DTMF button.
Answer Places modem off-hook, monitoring the line for 'busy' or DTMF tone if Detect line signals is enabled
Close Hides main window and Inbox, storing position
Dial Dials a number
Exit Quits the application
Hang up Hangs up the line
Flash Flash Hook
Help Calls this page of Online Documentation
Hold Plays music to the line (you have to download Device-specific sounds to play over telephone line ('hold' sounds) from the home page in order to play music to the line, and Set of sounds to hear the music from your sound card)
Mode Displays pop-up menu from where you can select operating mode for the program (available/connected, away, offline and others). This duplicates Mode pop-up submenu.
Pause/Resume Frees port (do not monitor calls) / Open port (monitor calls).
You should pause the program before attempting to dial a number from another application or connecting Internet using modem.
Rec Records message (or part of conversation) from the phone line
Ring Emulates incoming ring to test program settings
Speak Speakerphone operation
Stop Stops recording message or playing music-on-hold
 
Boxes on the left

These boxes are Inbox, Outbox, Sent Items, Deleted Items and Archives folders respectively.

Using Advanced Call Center Using Advanced Call Center