OS/2 SERVICE AND SUPPORT

      IBM Service and Support is committed to solving problems
      customers discover using OS/2.  We appreciate and welcome all
      information, feedback, and suggestions you report regarding
      our product.  Your input is very valuable to us and has
      helped us improve our product and our service support.

      Our service channels are receiving positive feedback on OS/2
      2.0 from our customers.  There are a few problems causing
      some customers difficulties.  For problems we consider
      serious and affect many of our customers, we are making
      selective fixes available.

      Our selective fix strategy allows a customer to apply only
      the fix they need.  This will address individual customer
      needs better and be more timely.  Selective fixes are
      available electronically on COMPUSERVE, IBMLINK,
      and other bulletin boards.  The fix will include a problem
      description, a readme for installation considerations, an
      installation command file, and the fix.

      The selective fixes currently available solve the following
      problems:
             (ATTACHMENT 1)

      IBM will be working closely with our customers to keep them
      informed of the selective fixes which are available and the
      ones we are working on.  The fixes we are targeting to make
      available soon are:
             (ATTACHMENT 2)


      Over time, Service Packs will be available which will include
      all selective fixes and improvements we make across the
      product.  We will make public a list of APARs which will be
      included in the next Service Pack.  This list will be updated
      periodically prior to releasing the Service Pack.

      The delivery dates of our Service Packs are driven
      by customer feedback.   Our first Service Pack will be
      available in the Fall.  It will be available electronically
      and by diskette for a nominal charge (materials and
      handling).

      Most of our service calls are installation, set-up and usage
      types of questions.   There are about 50 problems generating the
      majority of the remaining calls.  We are pleased that the
      total number of problems our development team is working on
      matches our quality improvement projections.

      IBM is interested in all problems our customers experience
      using OS/2 2.0.  All will get special consideration for either
      immediate resolution or future improvements to the product.

     ATTACHMENT 1:

           *  Can't  install on MFM/RLL (Family 1) disk drives

           *  Swapper file doesn't shrink until a system re-boot

           *  Western Digital chip set in SVGA mode can hang during
              system install

           *  TSENG chip set in SVGA mode experiences display
              corruption going to and from a fullscreen VDM

           *  Intermittent trap after exiting WIN-OS/2 full-screen
              on 4MB systems

     ATTACHMENT 2:

           *  Old DOS applications can cause trap in the file system

           *  In certain instances the customer may experience a loss of
              the desktop upon booting.

           *  Cannot access 360K 5 1/4" diskette drive

           *  In certain instances some icons will either turn black or
              disappear