Trouble Shooting

Info Service Connection Error

When you try to activate the anonymized access, a pop-up window with the following message appears: Error contacting the JAP information service.

First Mix Connection Error

When you try to activate the anonymized access, a pop-up window with the following message appears: Error connecting the first MIX!.

The browser does not work properly or does not use the JAP for internet requests

Support via E-Mail

If you have a special problem, please try to narrow down the error according to the debugging messages on the console. If you are not able to do this, please open the JAP web page http://anon.inf.tu-dresden.de and take a look if the solution for your problem has already been mentioned there. If this is not the case, please send us an e-mail to the following address: jap@inf.tu-dresden.de

This e-mail should contain the following information:

Please be patient. If many problems occur, the reply will take a certain amount of time.