PRODCODE - USING THE SOCRATES/PSSF AUTO-ENTITLEMENT SYSTEM 04/22/96 ======================================================================= Using the SOCRATES/PSSF Auto-Entitlement System ======================================================================= Please Read Entire Document for Full Explanation of Procedures -------------------------------------------------------------- DESCRIPTION This document provides information for those who call 800-992-4777 (or 800-237-5511 and are subsequently transferred to this number) and use the Personal Systems Support Family auto-entitlement system for problem reporting. Note: A complete "map" of the IBM Quick-Help voice response unit (VRU) is available via fax. To use this system efficiently, you should periodically request this fax for an overall view of the VRU options and menu items. You can get this fax by calling 800-992-4777 and selecting option 4 on the main menu (for verbal or fax instructions on how to use this system). If you enter a "1" at any time during the subsequent message, you will be prompted for your fax information. RESOLUTION To report a Personal Systems software problem: 1. Dial 1-800-992-4777. 2. At the main menu, select option 1 (software problem). 3. Select option 4 (accessing live technical assistance). 4. Select option 1 (IF YOU HAVE PURCHASED A SUPPORT LINE CONTRACT AND KNOW YOUR CUSTOMER NUMBER AND PIN). Note: At any time, you can enter "*" to return to the previous menu. 5. Enter your customer number (7 or 8 digits); then press the # key. 6. Enter your 4-digit PIN number; then press the # key. 7. Select 1 for a new problem, or 2 if you are calling about a previously-opened (existing) problem. If a problem record has been closed for less than 28 days, it can be resubmitted to the Support Center that last worked on it. If you select option 2 to resubmit an existing problem, you will be presented with 6 choices. Choices 1 through 5 are your five, most-recent, problem numbers. You can select one of these, or option 6 will transfer you to a SOCRATES support representative to re-open any of your other existing problems. All problem records are associated with the entitlement record and PIN of the person who originally opened the PMR (problem management record). If you need to resubmit an existing PMR that was opened by someone else, you will have to select option 6 to speak to a SOCRATES support representative. 8. If you choose to open a new PMR, you are presented with the following options: * Options 1 through 4 show the last four products you called about. You can select one of these. * Option 5 allows you to enter the 4-digit product code associated with the product you need assistance for. After entering the code, press the # key; then, enter 1 to verify that you have chosen the correct product, or 2 to change the product and enter a different 4-digit code. The 4-digit product codes are provided below under "Product Codes." You also can obtain the current list of codes by calling 1-800-IBM-4FAX (1-800-426-4329); request document number 3042. Note: If you enter a product code that is not specified in your Support Line contract, you will be transferred to a SOCRATES support representative. * If the product you are calling about is NOT included in options 1 through 4, or you don't know the 4-digit product code, select option 6 to be transferred to a SOCRATES support representative. 9. If the product you selected is supported under more than one Personal Systems Support Family contract (that is, multiple contracts under the customer number and PIN that you originally entered), you will be presented with each of the contracts, and the key to press to select the one you wish this problem recorded against. The final option is to use a contract that is not listed (at this point you will be transferred to a SOCRATES support representative). 10. If your contract includes Priority Handling, you will be asked to enter 1, if this problem should be handled by the standard process, or 2 if you wish to invoke Priority Handling. 11. If the product you selected has multiple support teams, you will be asked to select the team your problem should be routed to. For example, OS/2 and OS/2 Warp operating-system support has several teams: * Install: Installation of the base operating system and the Warp BonusPak * Disk: Hard-disk or file-system related problems * Windows emulation: Windows applications and WIN-OS/2 subsystem (compatibility, INI file settings, etc.) * DOS emulation: DOS applications, DOS startup (virtual machine boot) * Print: All print output in DOS, Windows, or OS/2 sessions; print performance and LPT port configuration * Video: All graphical output in DOS, Windows, or OS/2 sessions * Hangs or traps: Problems that cause the system to halt or fail after installation is complete * Workplace Shell: Presentation Manager (PM) and Workplace Shell user-interface questions and problems * Mouse, keyboard, or COM port: All I/O-related issues that are not disk, print, video, or DOSLAN * Development tools: System performance, Toolkit, and memory-related problems * Multimedia, CD-ROM, and Video-In: DOS, Windows and Ultimotion Video-In programs running on OS/2; installation, configuration, hardware, and software requirements 12. When presented with the phone number on file for you, press 1 to verify it, or 2 to change it. 13. A RETAIN PMR is now created and sent to the appropriate support location. You are provided with the problem record number; please make note of it for future reference to this same problem. 14. If the support center has "live" transfer to its support representatives, you will be advised to remain on the line, and you will be transferred automatically to the next available support representative. If the support center operates in callback mode, you will be advised that your problem record has been logged and that you will receive a callback. At this time you are returned to the main menu to select another option, or you can hang up. Product Codes ------------- Following are the 4-digit product codes that you can provide when using the auto-entitlement process to enter your problem record. Using the correct code will enable the tool to create a problem record and automatically route it to the correct support location. Included are all the product codes for SUPPORT LINE STANDARD and PREMIUM. Note that if you enter a product code that is not specified in your contract, you will be transferred to a SOCRATES support representative to determine if you wish to purchase support for that product. CODE DESCRIPTION VER ---- ------------------------------------------------------------ --- Operating Systems 1860 PC DOS V700 700 1010 OS/2 2.1 Base Operating System 210 1129 OS/2 V210 for Windows 210 1782 OS/2 V2.11 Manufacture Refresh(MR1) 211 1771 OS/2 V2.11 Symmetric Multiprocessing SMP:1-16 Processors 211 1764 OS/2 V2.11 Symmetric Multiprocessing SMP:1-2 Processors 211 1770 OS/2 V2.11 Symmetric Multiprocessing SMP:1-7 Processors 211 1859 OS/2 Warp with WIN-OS/2 Version 300 300 1805 OS/2 Warp ver3 300 1873 OS/2 Warp Connect with WIN-OS/2 (Fullpack)- Generic Problems 100 1874 OS/2 Warp Connect w/out WIN-OS/2 (Halfpack)- Generic Problems 100 Products included with OS/2 Warp Connect ---------------------------------------- Choose from the components below when reporting a problem. For problems with integrated installation, or if the component cannot be determined, choose the appropriate generic product above. For problems with the OS/2 base, choose the correct version of OS/2 above. 1873 OS/2 Warp Connect Fullpack 100 1885 OS/2 Warp Connect LAN Distance Remote V110 110 1884 OS/2 Warp Connect LAN Requester V400 400 1882 OS/2 Warp Connect Lotus Notes Express V330 330 1877 OS/2 Warp Connect MPTS V100 100 1880 OS/2 Warp Connect NetWare Client Kit V211 211 1881 OS/2 Warp Connect Network Signon Coordinator (NSC) V110 110 1878 OS/2 Warp Connect OS/2 Peer V100 100 1875 OS/2 Warp Connect TCP/IP V300 300 1874 OS/2 Warp Connect without WIN-OS/2 100 OS/2 Warp BonusPak Products --------------------------- These are included with OS/2 Warp, OS/2 Warp with WIN-OS/2, and OS/2 Warp Connect. 1793 FaxWorks for OS/2 Warp V100 100 1794 HyperACCESS Lite for OS/2 Warp V100 100 1790 Install Utility for Bonus Pak V300 300 1789 Internet Access for OS/2 Warp V300 300 1791 Languageware V120 for OS/2 Warp 120 1797 Multimedia Viewer for OS/2 Warp V102 102 1798 Person to Person for OS/2 Warp V103 103 1796 SYSINFO V230 for OS/2 Warp 230 1795 UltiMail Lite V200 for OS/2 Warp 200 1459 Video In for OS/2 Warp V100 100 1792 Works V200 for OS/2 Warp 200 Products included with OS/2 Warp Connect AttachPak -------------------------------------------------- Choose the correct component when reporting a problem. For problems with the integrated installation, choose product 1958. 1958 OS/2 Warp Connect AttachPak V100 100 1876 OS/2 Warp Connect AttachPak AnyNet V100 100 1886 OS/2 Warp Connect AttachPak CM/2 SNA V100 100 1883 OS/2 Warp Connect AttachPak DCE Client V100 100 1956 OS/2 Warp Connect AttachPak DIALS V100 100 1957 OS/2 Warp Connect AttachPak Lotus Notes Desktop Client V00 100 1888 OS/2 Warp Connect AttachPak Mobil File Synch V100 100 1887 OS/2 Warp Connect AttachPak NetView DM V100 100 1955 OS/2 Warp Connect AttachPak PC/3270 V100 100 1879 OS/2 Warp Connect AttachPak SPM/2 V210 210 Products included with OS/2 Warp Server --------------------------------------- 2206 OS/2 Warp Server Integration Team 110 2144 OS/2 Warp Server V400 400 2150 OS/2 Warp Server: DDNS 310 2172 OS/2 Warp Server: DHCP Client V500 500 2149 OS/2 Warp Server: DHCP Server V500 310 2154 OS/2 Warp Server: DLS V500 500 2169 OS/2 Warp Server: HP's JetAdmin V100 100 2156 OS/2 Warp Server: LAN Distance Remote for WIN V500 500 2155 OS/2 Warp Server: LAN Distance Remote V500 500 2157 OS/2 Warp Server: LAN Distance Server V500 500 2159 OS/2 Warp Server: LAN Server Advanced V500 500 2158 OS/2 Warp Server: LAN Server Entry V500 500 2153 OS/2 Warp Server: LAN Server Requester V500 500 2168 OS/2 Warp Server: Lexmark's MarkVision V100 100 2167 OS/2 Warp Server: Mobile File Synch V100 100 2148 OS/2 Warp Server: MPTS-DHCP Client V500 500 2151 OS/2 Warp Server: NetWare Client Kit 211 2170 OS/2 Warp Server: NetWare to Warp Server V101 101 2152 OS/2 Warp Server: Network Signon 110 2145 OS/2 Warp Server: OS/2 Warp V301 301 2166 OS/2 Warp Server: PSF/2 V200 200 2163 OS/2 Warp Server: PSnS V500 500 2165 OS/2 Warp Server: SNMP/DMI Agents V110 110 2162 OS/2 Warp Server: SystemView V100 100 2147 OS/2 Warp Server: TCP/IP for DOS V310 310 2146 OS/2 Warp Server: TCP/IP for OS/2 V310 310 2171 OS/2 Warp Server: TCP/IP IAK V310 310 2160 OS/2 Warp Server: UPM V500 500 2161 OS/2 Warp Server: UPME V500 500 2164 OS/2 Warp Server: Windows 95 Agent V100 100 CODE DESCRIPTION VER ---- ---------------------------------------------------------- --- 1921 Address Book Synchronization/2 for OS/2 V300 300 1868 AFP Font Collection 140 1960 AFP Toolbox for Multiple OS 100 1162 AFP/Workbench 200 1915 ANTIVIRUS V2.20 220 2142 ANTIVIRUS V240 240 1869 AnyNet APPC over TCP/IP for Windows 100 2130 AnyNet APPC over TCP/IP for Windows V400 400 1829 AnyNet SNA V100 over TCP/IP Gateway for OS/2 100 1780 AnyNet/2 NetBEUI over SNA V1.0 100 1463 AnyNet/2 Sockets over SNA Gateway V110 116 1461 AnyNet/2 V200 200 1454 AnyNet/2 VTAM V3R4.2 AnyNet Download Feature 1462 AnyNet/2 VTAM V4R2 AnyNet Download Feature 1392 APL2/2 V110 110 1865 APPC Networking Services for Windows 100 1924 BookManager BookServer V200 200 1925 BookManager Bookshelf Index Util for OS/2 V200 200 1923 BookManager Build/2 V200 200 1926 BookManager Build/SGML V200 200 1166 BookManager Read V200 for Windows 200 1165 BookManager Read/2 V121 121 1164 BookManager Read/DOS V120 120 1389 C Set++ - C/C++ Tools V210 on OS/2 210 1822 C to PLI Conversion Utility V110 110 1949 CAE for Windows V210 210 1743 CAE/2 V120 120 1948 CAE/2 V210 210 1745 CAE/DOS V120 120 2102 CallCoordinator V1.3 for Windows 300 1769 CallCoordinator/2 Archive Feature V200 200 2101 CallCoordinator/2 V2.1 Archive 100 2098 CallCoordinator/2 V2.1 Server 100 2100 CallCoordinator/2 V2.1 Workstation 100 1195 CallPath DirectTalk/2 V200 200 1765 CallPath Server/2 V110 110 1118 CallPath SwitchServer/2 V100 100 1849 CICS Client V100 for DOS 100 1855 CICS Client V100 for Macintosh 100 1854 CICS Client V100 for OS/2 100 1856 CICS Client V100 for Windows 100 1851 CICS Microsoft Platform (Multi-User) V100 100 1852 CICS Microsoft Platform (Single-User) V100 100 1934 CICS OS/2 Multi-User V300 300 1933 CICS OS/2 Single-User V300 300 1109 CICS OS/2 V2 Multi-User 210 1108 CICS OS/2 V2 Single-User 210 2111 CommonPoint Application System V100 100 2112 CommonPoint Developers Toolkit V100 100 2129 Communications Manager Access Feature V400 400 1215 Communications Manager/2 V110 110 2128 Communications Server for OS/2 Warp V400 400 1207 Current OV/VM 110 1205 Current OV/400 V110 110 1206 Current OV/MVS V110 110 1972 Data Propagator Relational Apply AIX, V120 120 1978 Data Propagator Relational Apply for OS/2, V120 120 1973 Data Propagator Relational Apply HP-UX, V120 120 1974 Data Propagator Relational Apply Solaris, V120 120 1971 Data Propagator Relational Capture AIX Release 2, V120 120 1977 Data Propagator Relational Capture for OS/2, V120 120 1975 Data Propagator Relational for OS/2, V120 120 2183 Database Server for OS/2 Warp V4R0 400 1772 DatagLANce Network Analyzer for Ethernet and Token-Ring 120 120 1807 DataGuide for Lotus Notes V100 100 1806 DataGuide V100 for Windows 100 1749 DataGuide/2 V100 100 1976 DataHub for OS/2 120 2003 DataHub for UNIX V120 120 1998 DataHub Support/2 - Platform V120 120 1999 DataHub Support/2 - Tools V120 120 2001 DataHub/2 - Platform V200 200 2002 DataHub/2 - Support V200 200 1997 DataHub/2 - Tools V120 120 2000 DataHub/2 6000 V200 200 2099 DB2 V2R1 for NT 100 1742 DB2/2 V120 120 1930 DB2/2 V210 210 2218 DB2/2 WWW Connection for OS/2 110 1862 DCAF V130 130 1335 DCE Client V100 for OS/2 100 1334 DCE Client V100 for OS/2 encrypted 100 1330 DCE Client V100 for Windows 100 1331 DCE Client V100 for Windows encrypted 100 1333 DCE OS/2 Cell Directory Services V100 100 1484 DCE OS/2 MPTS V100 100 1332 DCE OS/2 Security Services V100 100 1336 DCE SDK V100 for OS/2 and Windows 100 2103 DDCS for NT V2.1 100 1931 DDCS for OS/2 V230 230 1804 DOS LAN Services(DLS)/DOS LAN Requester 400 1866 DOS TCP/IP for LAN Server 4.0 400 1793 FaxWorks for OS/2 Warp V100 100 1872 FlowMark for OS/2 210 1173 FlowMark for OS/2 V110 110 1176 FORMTALK V100 100 1198 GDDM PCLK (MVS) V230 230 1197 GDDM PCLK (VMXA) V230 230 1199 GDDM PCLK (VSE) V230 230 1794 HyperACCESS Lite for OS/2 Warp V100 100 1278 ImagePlus Capture Facility/2 (ICPF) V110 110 1255 ImagePlus Workstation for OS/2 V1.20 (IWP/2) 120 1263 ImagePlus Workstation for Windows V1.10 (IWP/WIN) 110 1790 Install Utility for BonusPak V300 300 1789 Internet Access for OS/2 Warp V300 300 2114 Internet Connection CICS Gateway for OS/2 Warp 100 2113 Internet Connection DB/2 Gateway for OS/2 Warp 100 1981 Internet Connection for Windows V400 400 2107 Internet Connection Secure Server V1.1 100 2106 Internet Connection Secure WebExplorer V1.1 100 1920 Internet Connection Server for OS/2 Warp V100 100 2135 Internet Connection Server for OS/2 Warp V400 400 2216 Internet Connection Server for Windows NT V4.0 400 2176 Internet Connection Server V400 for OS/2 Warp 400 1299 IRM Client Services/2 230 230 1298 IRM Client Services/2 V130 130 1259 IWP/2 121 121 1446 LAN Distance Connection Server - 8 ports V110 110 1448 LAN Distance Connection Server-32 Ports v110 110 1444 LAN Distance Remote V110 110 1251 LAN NetView Management Utility V100 for OS/2 100 1870 LAN Network Manager V200, R519 519 1994 LAN Server Ultimedia V110 110 1481 LAN Support Program V13x 13x 1850 LAN to LAN WAN Entry V110 110 1226 LAN to LAN WAN V107 107 1349 LANalyzer for Windows 210 1348 LANalyzer V200 for Windows 200 2127 LANDP/2 V300 300 2134 LANDP/DOS V300 300 1791 Languageware V120 for OS/2 Warp 120 1159 Lotus Notes, ONLY as part of Adv Server for Workgroups V00 300 1373 Managewise V100 100 1801 MMPM/2 V300 300 1845 MPTS/2 V400 400 1947 MQSeries 3 Tier for OS/2 v100 100 2004 MQSeries for OS/2 V201 201 1863 MQSeries for OS/2, Version 200 200 2174 MQSeries for Windows NT 200 1797 Multimedia Viewer for OS/2 Warp V102 102 1228 NetDA/2 V111 111 1269 NetSP V110 110 1950 NetView DM Agent/2 V110 110 1917 NetView DM EasyPrep v100 110 1952 NetView DM for Windows NT V110 110 1951 NetView DM for Windows V110 110 1922 NetView DM/2 V210 220 1440 NetView DM/NetWare V110 110 1953 NetView DMA for DOS V110 110 1830 NetView for OS/2 V110, R200 200 1932 NetView for Windows V200, R210 210 1457 NetView FTP Client/2 V100 100 1456 NetView FTP Server/2 V100 100 1268 NetView Network Planner/2 V100 100 1991 NetWare /IP V200 200 1365 NetWare 3.11 311 1366 NetWare 3.12 312 1385 NetWare 4.10 for OS/2 410 1351 NetWare Client Kit for DOS/Windows 101 1354 NetWare Client Kit for OS/2 201 1858 NetWare Client Kit for OS/2 V211 211 1353 NetWare Client Kit V110 for DOS/Windows 110 1355 NetWare Client Kit V210 for OS/2 210 1356 NetWare Connect V200 200 1358 NetWare for Macintosh Client 100 1989 NetWare for Macintosh V410 410 1363 NetWare for SAA Services Manager V1.3 200 1364 NetWare for SAA Services Manager V201 201 1361 NetWare for SAA V130 130 1362 NetWare for SAA V13B 13B 1983 NetWare for SAA V200 200 1371 NetWare Management Agents V150 150 1372 NetWare Management Agents V160 160 1992 NetWare Management System V200 200 1380 NetWare MPR (Multi-Protocol Router) V300 300 1993 NetWare MPR (Multi-Protocol Router) V310 310 1381 NetWare SFT III 311 1990 NetWare SFT III V410 410 1382 NetWare SNA Links V100 100 1359 NetWare v312 for Macintosh 312 1984 NetWare V400 400 1985 NetWare V401 401 1986 NetWare V402 402 1987 NetWare V410 410 1387 NetWare/IP V110 110 1267 Network Door/2 V110 110 1047 Network Signon Coordinator/2 V110 110 1450 Networking Services/DOS (NSDOS) V100 100 1451 Networking Services/DOS (NSDOS) V101 101 1452 Networking Systems/DOS (NSDOS) V102 102 1453 Networking Systems/DOS (NSDOS) V110 110 1369 NW/SAA HostPrint V1.10 110 1988 NW/SAA HostPrint V1.11 110 1071 NW/SAA HostPrint/400 100 1803 OS/2 LAN Requester V400 400 1802 OS/2 LAN Server 4.0 400 1771 OS/2 V2.11 Symmetric Multiprocessing SMP:1-16 Processors 211 1764 OS/2 V2.11 Symmetric Multiprocessing SMP:1-2 Processors 211 1770 OS/2 V2.11 Symmetric Multiprocessing SMP:1-7 Processors 211 1800 OS/2 Warp Toolkit V300 300 1805 OS/2 Warp Version 300 300 1859 OS/2 Warp with WIN-OS/2 Version 300 300 1860 PC DOS V700 700 1420 PC NODE MANAGER V110 110 1861 PC Tools File Transfer Tape 400 1217 PC TSO File Transfer V112 112 1847 PC/3270 for OS/2 v4.0 400 1222 PC/3270 V200 Entry Emulation 200 1223 PC/3270 V310 Entry Emulation 310 1219 PC/3270 V310 for DOS 310 1225 PC/3270 V310 for Windows 310 1777 PC/3270 V4.0(DOS) 400 1776 PC/3270 v4.0(Entry) 400 1778 PC/3270 v4.0(Windows) 400 2212 PCOMM for OS/2 Combo Package V4.1 410 2213 PCOMM for OS/2 Combo Pkg: PC AS/400 & 3270 for OS/2 V4.1 410 2214 PCOMM for OS/2 Combo Pkg: Comm Manager Access Feature V4. 400 2215 PCOMM for OS/2 Combo Pkg:OS/2 Socket/Multi-Protocol Tran 200 2202 PCOMM for Win 5250 Pkg: PC AS/400 V4.1 for Windows 410 2203 PCOMM for Win 5250 Pkg: AnyNet SNA over TCP/IP for Win V10 100 2204 PCOMM for Win 5250 Pkg: APPC Networking Services for Win 1.0 100 2210 PCOMM for Win Combo Pkg: AnyNet SNA over TCP/IP for Win V.0 100 2211 PCOMM for Win Combo Pkg: APPC Networking Srvcs for Win V10 100 2209 PCOMM for Win Combo Pkg: PC/3270 for DOS Entry V4.1 410 2208 PCOMM for Win Combo Pkg: PC/3270 for DOS V4.1 410 2207 PCOMM for Win Combo Pkg: PCOMM AS/400 & 3270 for Win V4.1 410 2201 PCOMM for Windows 5250 Package V4.1 410 2193 PCOMM OS/2 5250 Pkg: OS/2 Socket/Multi-Protocol Trnsprt 2.0 200 2191 PCOMM OS/2 5250Pkg: PC AS/400 V4.1 for OS/2 410 1783 PCOMM Toolkit V100 for Visual Basic 100 1914 PEN FOR OS/2 V103 103 1798 Person to Person for OS/2 Warp V103 103 1293 Person to Person for Windows V102 102 1292 Person to Person V100 for Windows 100 1289 Person to Person/2 V100 100 1290 Person to Person/2 V101 101 1291 Person to Person/2 V102 102 1779 Personal Communications AS/400 & 3270 for Windows v4.0 400 1846 Personal Communications AS/400 & PC/3270 for OS/2 v4.0 400 1848 Personal Communications AS/400 for OS/2 v4.0 400 1775 Personal Communications AS/400 for Windows v4.0 400 1407 PL/1 Package/2 - AD Cycle 2 V110 110 1408 PL/1 Package/2 - AD Cycle 2 V111 111 1402 PL/1 Package/2 - AD Cycle I V110 110 1403 PL/1 Package/2 - AD Cycle i V111 111 1404 PL/1 Package/2 - Base V110 110 1405 PL/1 Package/2 - Base V111 111 1406 PL/1 Package/2 - Library V110 110 1409 PL/1 Package/2 - Library V111 111 1824 PL/I for OS/2 Compiler V110 110 1827 PL/I for OS/2 I&M Utility V110 110 1825 PL/I for OS/2 LE/2 Base V110 110 1826 PL/I for OS/2 Library V110 110 1838 PL/I for OS/2 Personal RLIO V110 110 1828 PL/I for OS/2 RLIO V110 110 1832 PSF/2 V200 for OS/2 200 1747 ReDiscovery/2 110 1748 ReDiscovery/MVS V110 110 1288 ROUTEXPANDER/2 V100 100 1946 SDK for OS/2 v210 210 1945 SDK for Windows v210 210 2104 SDK V2R1 for NT 100 1744 SDK/2 V120 120 1746 SDK/DOS V120 120 1284 SDPM V211 211 1202 SearchManager Client/DOS V100 100 1201 SearchManager LAN Services/2 V100 100 1200 SearchManager/2 V100 100 2097 Smalltalk Professional Server V3R1 100 2096 Smalltalk Professional V3R1 for AIX 100 2094 Smalltalk Professional V3R1 for OS/2 100 2095 Smalltalk Professional V3R1 for Windows 100 2092 Smalltalk Standard V3R1 for OS/2 100 2093 Smalltalk Standard V3R1 for Windows 100 1810 Smalltalk Team V200 for OS/2 200 1811 Smalltalk Team V200 for Windows 200 1808 Smalltalk V200 for OS/2 200 1809 Smalltalk V200 for Windows 200 1796 SYSINFO V230 for OS/2 Warp 230 2083 SystemView for OS/2 v110 110 2084 TCP/IP Program Toolkit V300 for OS/2 Warp Connect 300 1130 TCP/IP V200 for OS/2 200 1102 TCP/IP V211 for DOS 211 1970 Team Connection V100 100 1203 Thesaurus/2 V100 100 1188 Time and Place/2 V200 200 1414 TIRS - DEVT/2 V130 130 1416 TIRS - DEVT/2 V131 131 1415 TIRS - RT/2 V130 130 1417 TIRS - RT/2 V131 131 2178 Transaction Server: CICS Client for DOS V1R1 110 2179 Transaction Server: CICS Client for Macintosh V1R1 110 2181 Transaction Server: CICS Client for OS/2 V1R1 110 2180 Transaction Server: CICS Client for Windows V1R1 110 2177 Transaction Server: CICS for OS/2 V3 300 2182 Transaction Server: CICS Internet Gateway for Warp V100 100 1795 UltiMail Lite V200 for OS/2 Warp 200 1459 Video In for OS/2 Warp V100 100 1210 Visual Document Library V100 100 1814 Visual Document Library V101 101 1918 Visual Warehouse V120 120 2217 VisualAge C++ for Windows V3.5 350 1919 VisualAge C++ V300 300 1871 VisualAge Communications/Transaction V2 100 1980 VisualAge for COBOL for OS/2 110 1833 VisualAge for OS/2 V200 100 1840 VisualAge for Windows V200 100 1939 VisualAge MVS Application Generator V200 200 1839 VisualAge Team for OS/2 V200 100 1841 VisualAge Team for Windows V200 100 2090 VisualAge/ST Profes. for AIX V300 100 2088 VisualAge/ST Profes. for OS/2 V300 100 2089 VisualAge/ST Profes. for Windows V300 100 2091 VisualAge/ST Profes. Server V300 100 2086 VisualAge/ST Stand for OS/2 V300 100 2087 VisualAge/ST Stand. for Windows V300 100 1844 VisualGen AIX Application Generator V110 110 1937 VisualGen AIX Application Generator V200 200 1842 VisualGen Developer for OS/2 V110 310 1935 VisualGen Developer for OS/2 V200 200 1788 VisualGen Host Service for MVS or VSE V110 110 1169 VisualGen MVS Application Generator V100 300 1843 VisualGen OS/2 Application Generator V110 110 1936 VisualGen OS/2 Application Generator V200 200 1938 VisualGen OS/400 Application Generator V200 200 1170 VisualGen VSE Application Generator V100 300 1940 VisualGen VSE Application Generator V200 200 1942 VisualGen Workgroup Services for AIX V200 200 1171 VisualGen Workgroup Services for OS/1 V100 300 1941 VisualGen Workgroup Services for OS/2 V200 200 1911 VisualInfo Client Application 110 1286 VisualInfo Image Services V110 110 1285 VisualInfo Library Server/2 V110 110 1287 VisualInfo Object Server/2 V110 110 1468 Visualizer Charts for OS/2 V100 100 1943 Visualizer Charts for OS/2 V110 110 1472 Visualizer Development for OS/2 V100 100 1954 Visualizer Flight V200 100 1784 Visualizer Plans V100 for OS/2 100 1786 Visualizer Procedures V100 for OS/2 100 1867 Visualizer Query for OS/2 V110 110 1944 Visualizer Query for OS/2 V120 120 1929 Visualizer Query for Windows V100 100 1785 Visualizer Statistics V100 for OS/2 100 1466 Visualizer Ultimedia Query for OS/2 V100 100 1418 WITT V210 210 1419 WITT V220 220 1391 WorkFrame/2 - Application Development Environment V210 210 1913 Workgroup V100 100 1792 Works V200 for OS/2 Warp 200 Service has been withdrawn for the following products, however customers can purchase a service extension on a special bid basis. These product codes are supplied here for those customers who have purchased this support. (These products are NOT included in Support Line Standard or Premium contracts.) CODE DESCRIPTION VER ---- ----------------------------------------------- --- 1091 DDCS/2 Single User 100 1092 DDCS/2 Multi-User 100 1137 DOS LAN Requester 1.3 130 1306 DOS LAN Requester 2.0 200 1138 EE 1.3 Communications Manager 130 1134 EE 1.3 Database Manager 130 1302 ES Communications Manager 100 1303 ES Database Manager 100 1136 LAN Requester 1.3 130 1305 LAN Requester 2.0 200 1135 LAN Server 1.3 130 1304 LAN Server 2.0 200 1133 OS/2 1.3 Standard Edition 130 ______________________________________________________________________ IBM disclaims all warranties, whether express or implied, including without limitation, warranties of fitness and merchantability with respect to the information in this document. By furnishing this document, IBM grants no licenses to any related patents or copyrights. Copyright (c) 1994, 1996 IBM Corporation. Any trademarks and product or brand names referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.