OSINHD1 - INSTALLATION PROBLEMS AT DISKETTE 1 WITH OS/2 2.0 OR 2.1 06/18/96 ===================================================================== Installation Problems at Diskette 1 with OS/2 2.0 or OS/2 2.1 ===================================================================== Please Read Entire Document for Full Explanation of Procedures ---------------------------------------------------------------- DESCRIPTION System locks up at Diskette 1 during OS/2 installation. RESOLUTION Note: Make sure you have a backup of any file you intend to change. 1. Disable your system's Turbo, Cache, and Shadow RAM. Disable asynchronous memory refresh, if you have it. Note: Packard Bell users need not disable features. Enable features when installation is complete. 2. If you have other devices connected, such as tape backup, modem, scanner, or network card, disable them. They might cause random lockups during installation. Enable them when installation is complete. 3. Check your BIOS. If you have DOS 4.0 or higher: a. Type C: DEBUG and press Enter (a minus sign appears while using DEBUG). b. Type d f000:fff0 and press Enter. c. Type d f000:ffd0 and press Enter. Three lines appear. Look at the end of the middle line and you see "7//0011//9933." This is the date, 7/11/93. d. Type q and press Enter to quit. Generally speaking: * The AMI BIOS date should be 5/91. * The Phoenix and Award BIOS date should be 5/92. It is recommended that you update your BIOS if the dates are earlier than the above dates. 4. Do a DISKCOPY of Diskette 1; then edit the CONFIG.SYS file on Diskette 1 and remark-out (REM) statements for device drivers you are not using. For example: * For non-Micro-Channel systems remark-out all IBM2* drivers, including CLOCK02, PRINT02, and SCREEN02. * For Micro Channel systems, remark-out all IBM1* drivers, including CLOCK01, PRINT01, SCREEN01. Note: The OS2DASD.DMD statement in the CONFIG.SYS file is needed for your hard disk. Do not remark it out. The OS2SCSI.DMD statement is needed when your hard disk is a SCSI. 5. If your system is still locking up at any time before the first restart, edit the CONFIG.SYS file on Diskette 1 and remark-out the IBM1S506.ADD statement. This uses IBMINT13.INT. After the installation is complete, check the CONFIG.SYS file on the hard disk, and if the IBM1S506.ADD statement is remarked-out, delete the REM so the statement reads BASEDEV=IBM1S506.ADD. 6. Check your system for IRQ conflicts; for example, your sound card and printer might be using the same IRQ. OS/2 does not allow the sharing of IRQs. For Redirected Drives ---------------------- If you redirected drives to install OS/2 and receive the COUNTRY.SYS error message at Diskette 1, you can redirect drives from B to A by changing the CMOS or BIOS setup and switching cables on the diskette drives. If you receive the COUNTRY.SYS error message at Diskette 1 while redirecting: * Check cables to verify they were switched correctly. * Check that the CMOS has the changes necessary for switching drives. If problems or questions occur while doing this, contact your vendor. OS/2 Locks Up during Installation on a System with a Quantum Hardcard --------------------------------------------------------------------- If the installation process locks up at Diskette 1 when installing OS/2 on a system with a Quantum Hardcard, do the following: 1. Make a backup copy of Diskette 1 and use the copy for the following steps. 2. Start the system from DOS or with a DOS startable diskette. 3. Insert the copy of Diskette 1 in drive A. 4. Edit the CONFIG.SYS file on the copy of Diskette 1. 5. Add the following to the end of the BASEDEV=IBM1S506.ADD statement: /A:1 /IRQ:11 The statement now should read: BASEDEV=IBM1S506.ADD /A:1 /IRQ:11 6. 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At the DOS A:> prompt, type DISKCOPY A: B: and press Enter. When prompted to insert the SOURCE diskette in drive A, insert the original OS/2 Diskette 1. When prompted to insert the TARGET diskette in drive B, insert a blank diskette. This diskette becomes the temporary copy of Diskette 1. 8. When asked if you want to copy another diskette, type N and press Enter. 9. When prompted to insert the diskette with COMMAND.COM in drive A, insert the DOS Diskette. 10. At the DOS A:> prompt, type ERASE B:BUNDLE and press Enter. When prompted to insert the diskette for drive B, insert the temporary copy of Diskette 1. When prompted to insert the diskette for drive A, insert the DOS Diskette. 11. At the DOS A:> prompt, type XCOPY B: A: and press Enter. When prompted to insert the diskette for drive B, insert the temporary copy of Diskette 1. When prompted to insert the diskette for drive A, insert the replacement OS/2 Diskette 1. 12. When prompted to insert the diskette with COMMAND.COM in drive A, insert the DOS Diskette. 13. When the DOS A:.> prompt appears, type XCOPY B:BUNDLE A: and press Enter. When prompted to insert the diskette for drive B, insert the original OS/2 Diskette 1. When prompted to insert the diskette for drive A, insert the replacement OS/2 Diskette 1. OS/2 2.1 Disk Read Error on Diskette 1 during Installation ---------------------------------------------------------- On Diskette 1, after the logo appears, the diskette drive starts seeking rapidly back and forth, the screen clears, and the following message appears: A disk read error has occurred. Restart system. This is known to happen on systems with AOX, HYPER ACE, and XTEND processor-upgrade cards. The cause of this error is a file on Diskette 1 called BUNDLE. Moving this file to a different position on the diskette is known to fix the problem. To move the file: 1. Insert a DOS startable diskette in the diskette drive: then turn on the system, or press Ctrl+Alt+Del if it is already on. 2. At the DOS A:> prompt, type FORMAT B: /v and press Enter. 3. When prompted, insert a blank diskette in the diskette drive. This diskette becomes the replacement OS/2 Diskette 1. 4. When asked for a volume label, type DISK 1 and press Enter. 5. When asked if you want to format another, type N and press Enter. 6. When prompted to insert the diskette in drive A, remove the replacement OS/2 Diskette 1 and insert the DOS Diskette. 7. At the DOS A:> prompt, type DISKCOPY A: B: and press Enter. When prompted to insert the SOURCE diskette in drive A, insert the original OS/2 Diskette 1. When prompted to insert the TARGET diskette in drive B, insert a blank diskette. This diskette becomes the temporary copy of Diskette 1. 8. When asked if you want to copy another diskette, type N and press Enter. 9. When prompted to insert the diskette with COMMAND.COM in drive A, insert the DOS Diskette. 10. At the DOS A:> prompt, type ERASE B:BUNDLE and press Enter. When prompted to insert the diskette for drive B, insert the temporary copy of Diskette 1. When prompted to insert the diskette for drive A, insert the DOS Diskette. 11. At the DOS A:> prompt, type XCOPY B: A: and press Enter. When prompted to insert the diskette for drive B, insert the temporary copy of Diskette 1. When prompted to insert the diskette for drive A, insert the replacement OS/2 Diskette 1. 12. When prompted to insert the diskette with COMMAND.COM in drive A:, insert the DOS Diskette. 13. When the DOS A:> prompt appears, type XCOPY B:BUNDLE A: and press Enter. When prompted to insert the diskette for drive B, insert the original OS/2 Diskette 1. When prompted to insert the diskette for drive A, insert the replacement OS/2 Diskette 1. OS/2 2.0 and 2.1 Internal Processing Error (IPE) 0F00:7275 ---------------------------------------------------------- * When trying to install OS/2 2.0 GA, the installation program locks up at Installation Diskette 1 with the following: Internal Processing Error at ## 0F00 : 76A1 60000, 6000 Internal Revision 6.307 * When trying to install OS/2 2.1 GA from CD on a ThinkPad 700C attached to the Docking Station, the installation program locks up at Installation Diskette 1 with the following: Internal Processing Error at ## 0F00 : 7275 60000, 6000 Internal Revision 6.427 This error could be the same for systems currently running: - OS/2 2.0 Pre-installed code - OS/2 2.0 10/92 Service Pak I - OS/2 2.1, but missing the necessary ABIOS files. Note: It is recommended that you do NOT install OS/2 2.1 over any Beta version of OS/2 2.1. * The problem occurs on ROM-loadable systems, such as an IBM Model 9556/9557. Do the steps below to copy the BIO file from the Reference Diskette to copies of the Installation Diskette and Diskette 1. Update the ABIOS.SYS files on these diskettes and use the copies for the installation. This is the ABIOS work-around. 1. Use the DISKCOPY command to make backup diskettes for the OS/2 2.X Installation Diskette and Diskette 1. Note: It is very important that you use these backups for the rest of this procedure. 2. Locate the file, xxxx.BIO on the Reference Diskette of your PS/2 or PS ValuePoint. (If you don't have the Reference Diskette, follow the instructions that came with the system to create one.) 3. Copy the xxxx.BIO file to the Installation Diskette and Diskette 1. 4. Edit the ABIOS.SYS file on the Installation Diskette. Add the xxxx.BIO file name to the FIRST line of the file. Use the same format as the other lines in this file. 5. Copy this modified ABIOS.SYS file to Diskette 1. With these two modified diskettes, you can continue the installation beyond Diskette 1. The procedure is the same for both OS/2 2.0 and OS/2 2.1. TRAP D during Installation of OS/2 2.1 on a Compaq 386/33L and 486/33L DeskPro ------------------------------------------------------------------ TRAP000D with CS:EIP=0538:00003823 occurs at Diskette 1 during installation of OS/2 2.1 on a Compaq 386/33L and 486/33L DeskPro. 1. Make a copy of Diskette 1. 2. Edit the CONFIG.SYS file on the copy of Diskette 1: a. Change: BASEDEV=IBM2M57.ADD To: REM BASEDEV=IBM2M57.ADD b. Change: BASEDEV=IBM2SCSI.ADD To: REM BASEDEV=IBM2SCSI.ADD 3. Use the edited copy of Diskette 1 to complete the installation. ______________________________________________________________________ IBM disclaims all warranties, whether express or implied, including without limitation, warranties of fitness and merchantability with respect to the information in this document. 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