OSMKGWMC - DOS APPLICATION LOSES MODEM ACROSS SUSPEND ON GATEWAY SOLO
11/08/96
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    DOS Application Loses Modem across Suspend on GATEWAY SOLO
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Please Read Entire Document for Full Explanation of Procedures
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DESCRIPTION

DOS applications, such as ProComm, lose the connection to the modem 
after suspending and resuming a Gateway Solo laptop computer, equipped 
with a PCMCIA modem. The problem occurs both on OS/2 Warp 4 and on a 
DOS-only system.

When the problem occurs, the Plug-and-Play object in the OS/2 System 
folder displays the COM port for the modem, indicating that the modem 
is connected. The MODE COMx command (where x is the COM port displayed 
by the Plug-and-Play object), entered at the DOS prompt, correctly 
returns the status of the modem COM port, indicating that the modem is 
connected. However, the application is unable to detect the modem until 
it is closed, the PCMCIA modem is ejected and reinserted, and the 
application is restarted.


RESOLUTION

1. Display the Gateway Solo BIOS Setup page:

   a. Open an OS/2 window.

   b. Press Ctrl+Alt+Esc. (If it is a Mini Desktop computer, press 
      Ctrl+Alt+S.)

      If these key combinations don't work, refer to the User's Guide 
      that came with the computer for a description of how to display
      the BIOS settings. The BIOS settings are also referred to as the
      CMOS setup.

2. Turn off Backlighting on the LCD screen.

The DOS connection problem goes away both in the real DOS environment 
and in the OS/2 Warp 4  DOS emulation.  





warp4
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