OSMKQAS - MOUSE AND KEYBOARD QUESTIONS FOR OS/2 WARP
10/23/96
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            Mouse and Keyboard Questions for OS/2 Warp
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Please Read Entire Document for Full Explanation of Procedures
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DESCRIPTION

This document contains frequently asked question regarding mouse, 
keyboard, communications, and COM port problems.

RESOLUTION

What's wrong with my Internet connection? Why does it work for a short 
time, and then disconnect?

   There might be a compatibility problem with the UART (universal
   asynchronous receiver/transmitter). To check:

   1. At the C:\ prompt, type MODE COM(n) and press Enter
      (n is the COM port the modem is connected to; for example,
      1, 2, or 3).

   2. Check the BUFFERS= statement in the CONFIG.SYS file. If it
      is BUFFER=N/A, you are using a 16450 UART or less, which
      causes a compatibility problem with this configuration.

   APAR PJ16278 has been opened for this problem. The current fix is to
   upgrade to a 16650 UART.

I installed OS/2 Warp over Windows 3.11 and I am getting error messages 
when trying to run a communication application.  What's wrong?

   Windows-based communications applications do not work correctly in a
   WIN-OS/2 session if OS/2 Warp is installed over Windows 3.11. Symptoms
   include errors indicating that no modem is present or other
   communications-related messages.

   To solve the problem:

   1. Back up the old COM.DRV file.
   2. Add the Windows 3.1 COM.DRV to the \WINDOWS\SYSTEM directory.

   If you have only 3.11, contact Microsoft or your hardware manufacturer
   for the 3.1 COM.DRV.

I installed OS/2 Warp on my IBM ThinkPad 720 and now the PCMCIA modem 
does not work.  What should I do?

   On the IBM ThinkPad 720, the modem appears in the Configuration
   Manager, but when you try to use it, an error message indicates the
   device driver is not working or is not installed.

   Additional information can be found on the Personal Computer Help
   Center web page:

   http://www.pc.ibm.com/support/tps/tpos2.html

   or by calling the PCCO Support Center at 1-800-772-2227.

When I press Ctrl+Alt+Del, the system doesn't always restart. What's 
wrong?

   At times, pressing Ctrl+Alt+Del does not restart the system after a
   shutdown. This usually occurs on Gateway systems, but can happen on
   other OEM systems. APAR PJ16211 addresses this problem.

   The quick fix is to press Ctrl+Alt+Del twice, very rapidly. If this
   does not work, turn off the system and then restart.

Why do I get a SYS1201 error after installing my mouse?

   The mouse works during installation, but after the installation
   restart, it does not work. A SYS1201 error appears when the 
   CONFIG.SYS loads the driver.

   Copy MOUSE.SYS from Installation Diskette 1 into the OS2\BOOT
   subdirectory. If the problem is not fixed, run Selective Install and
   select the correct mouse type.

Where can I find information for setting my modem for FaxWorks?

   The README.DOC in the FaxWorks subdirectory has a comprehensive
   list of modems and required settings.

Why aren't my mouse and the pointer aligned when using Windows 3.11 in 
a WIN-OS/2 session?

   On Dell and other OEM systems with Windows 3.11, the mouse pointer 
   is an inch off from where the pointer actually is.

   Check the size and date of the MOUSE.DRV in the \WINDOWS\SYSTEM
   subdirectory. It should be dated 3/10/92 with a size of 10,672 KB. If 
   not, download MOUSE.ZIP from the Dell BBS at 512-728-8528, or 
   contact your hardware manufacturer for the stated MOUSE.DRV. 
   Copy the correct MOUSE.DRV to the \WINDOWS\SYSTEM subdirectory.




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