OSWCVRUF - QUESTIONS AND ANSWERS ON OS/2 WARP CONNECT 08/19/96 ====================================================================== Questions and Answers on OS/2 Warp Connect ====================================================================== Please Read Entire Document for Full Explanation of Procedures -------------------------------------------------------------- DESCRIPTION Frequently Asked Questions about OS/2 Warp Connect RESOLUTION Question 1 ---------- Can I install OS/2 Warp Connect over a previous version of OS/2 or OS/2 Warp? Can I install only the networking features of OS/2 Warp Connect? OS/2 Warp Connect installs over most previous versions of OS/2. It will not install over the Beta version of OS/2 Warp Connect. To install OS/2 Warp Connect (Blue Box) over OS/2 Warp (without WIN-OS/2, Red Box), you must format the partition. You must also format the drive when installing the Red Box of OS/2 Warp Connect over the Blue Box OS/2 Warp Connect. So, unless there is a previous version that DID NOT have WIN-OS/2, OS/2 Warp Connect will install over it. The networking options from OS/2 Warp Connect cannot be installed with any previous versions of OS/2. These network options are designed to work with OS/2 Warp Connect ONLY. Question 2 ---------- The installation can't see my network card or the system won't let me connect to my network. How do I fix this? Most often this problem relates to an unsupported network card or a supported one that is not configured correctly. Card features that can cause problems include Auto Configure when tied to selecting the transceiver type (select the actual type of cable used) and Plug and Play (disable the setting). You must also make sure that you have the most recent drivers for your network card. Question 3 ---------- The installation locks up going from the second diskette to the CD-ROM. How can I fix this? This problem often relates to an unseen, unsupported, or SCSI CD-ROM. Refer to page 329 in the User's Guide to OS/2 Warp. There are three lines which must be added to the CONFIG.SYS file on Diskette 1. The BASEDEV statement will refer to the specific driver needed to run each CD-ROM. It will vary by CD-ROM model and must come from the manufacturer. Question 4 ---------- I am having problems getting a remote installation to work. To install OS/2 Warp Connect over a network, follow the step-by-step instructions in the Up and Running Guide, pages 24-27. Question 5 ---------- What products are available with OS/2 Warp Connect? OS/2 Warp Connect includes everything included in OS/2 Warp plus: * Multi-Protocol Transport Services (MPTS) * IBM OS/2 Peer Version 1 * IBM OS/2 LAN Requester Version 4 * Novell NetWare Requester Version 2.11 * IBM LAN Distance Client Version 1.11 * IBM TCP/IP Version 3 * Network SignON Coordinator (client/server) * First Failure Support Technology/2 * Lotus Notes Express "Plus 2" * AskPSP (Personal help desk for product problems and questions) Question 6 ---------- How do I install the networking products available with OS/2 Warp Connect? From an OS/2 prompt, switch to the drive letter that your CD-ROM recognizes and type the command PRODINST. This will start a Presentation Manager dialog box that lists all of the products available. You may select one or more products from this panel. Question 7 ---------- What medium should I use to install the products available with OS/2 Warp Connect? You can install the products using the OS/2 Warp Connect CD-ROM or you may create diskettes from the OS/2 Warp Connect CD-ROM to install the products. Question 8 ---------- If I choose to install the products available with OS/2 Warp Connect one at a time, what order should I install them in? The sequence to install products separately is as follows: 1. OS/2 Warp Connect 2. AskPSP 3. Multi-Protocol Transport Services 4. IBM Peer for OS/2 Version 1.0 or LAN Requester 5. NetWare Client for OS/2 Version 2.11 6. TCP/IP 7. IBM LAN Distance Question 9 ---------- If I choose to create diskettes for the products available with OS/2 Warp Connect, should the diskettes be formatted? How many diskettes will I need? You will need 1.44 MB formatted diskettes. The number of diskettes needed for each product is listed below: * Multi-Protocol Transport Services 4 diskettes * IBM Peer for OS/2 Version 1.0 7 diskettes * LAN Requester (you will be prompted to create 5 diskettes 3 MPTS diskettes before creating 2 LAN Requester diskettes) * TCP/IP 8 diskettes * NetWare Client for OS/2 Version 2.11 7 diskettes * IBM LAN Distance 3 diskettes * Network SignON Coordinator/2 1 diskette Question 10 ----------- How do I copy the OS/2 Warp Connect install program to my hard disk so that I can perform the installation from my hard disk? To install from a hard disk, you need to copy three directory trees and a file onto your hard disk. This process requires 110 MB of free disk space on a single drive. In this example, "D:" is the hard disk and "E:" is the CD-ROM drive letter. 1. Copy the entire \GRPWARE tree ==> XCOPY E:\GRPWARE\*.* D:\ /S 2. Copy the entire \CID tree ==> XCOPY E:\CID\*.* D:\ /S 3. Copy the entire \0S2IMAGE tree ==> XCOPY E:\0S2IMAGE\*.* D:\ /S 4. Copy the INSTALL.CMD file ==> COPY E:\INSTALL.CMD D:\ Question 11 ----------- How do I make diskettes for 0S/2 Warp Connect? How do I make diskettes for any of the network options? To make diskettes for the operating system: * If you have a system that is already running a previous version of OS/2: 1. Go to an OS/2 window and change to the letter designation of the CD-ROM drive. 2. At the command prompt, type MAKEDISK and press Enter. You will be prompted to insert diskettes. You need 30, 1.44 MB diskettes on hand, though the program should only require 25. * If you do not have a system running OS/2 (DOS for example): 1. From a C:> prompt, change to the drive letter designation of the CD-ROM drive. 2. Type CD\IMAGES and press Enter to change to the IMAGES directory. 3. At the prompt, use the LOADDSKF command and you will be prompted to insert the diskettes. Typing LOADDSKF at a prompt will explain how the command works. To make the diskettes for the networking products (on an OS/2 machine): 1. Open an OS/2 Window and change to the drive letter designation of the CD-ROM. 2. Type PRODINST and press Enter. A list of the networking programs appears at the bottom of the screen along with a button labeled DISKETTES. Click on the program for which you want to make diskettes (options can only be chosen one at a time). LAN Distance Remote requires 3 diskettes; LAN Requester, 8 diskettes; MPTS, 3 diskettes; NetWare Client, 7 diskettes; NSC, 1 diskette; OS/2 Peer, 7 diskettes; and IBM TCP/IP, 8 diskettes. Question 12 ----------- How do I configure IBM TCP/IP? Most often, TCP/IP is configured during installation. Information to have on hand prior to the installation includes: * IP address * Subnet mask * Default and net routers (including the destination address for the Net router) * Machine hostname * Local domain name * Nameserver address The configuration can be changed by choosing the TCP/IP folder (in the OS/2 System folder by default) and then the TCP/IP Configuration notebook. Question 13 ----------- What is the proper order of installing OS/2 Warp Connect? After preparing your hard disk for installation: 1. Install the base OS/2 Warp program. Notes: You have the option of doing an integrated selective install of Networking Services. If you would like to add a different requester, continue installation in the sequence shown. 2. Select either IBM Peer or Requester. 3. Install NetWare Requester support. 4. Install TCP/IP support. 5. Install LAN Distance last. Note: LAN Distance is always the last to be installed and the first to be removed. Question 14 ----------- If my Network Interface Card (NIC) isn't autodetected, what do I do to install and configure it with the correct drivers in Multi-Protocol Transport Services (MPTS)? There are several options: * MPTS can be configured by selecting either no adapter or IBM Parallel Port. This allows the installation to proceed. The adapter driver and NIF file can be added after all other products are installed. * You can choose to install a third-party supplied adapter during installation, or at the end. * You can select other adapters, which brings up a dialogue box. Type in the location of the driver(s) and the associated NIF file(s); this is typically the A: drive. MPTS will show the OS/2 driver(s) found and allow you to confirm the selection. The new driver and NIF file will be copied to the \IBMCOM\MACS subdirectory and the installation can proceed. Question 15 ----------- When, How, and Why Do I Use PRODINST.EXE? If you have problems with the integrated selective install and want to install the products individually, use PRODINST.EXT and follow the sequence below. 1. Open an OS/2 Window session; change to your CD-ROM drive and type PRODINST. 2. Either install MPTS or make diskettes, if you need them. 3. If MPTS is giving you problems with your adapter, install MPTS by selecting either no adapter or IBM parallel port; then finish the installation of MPTS. You can configure the NIC after all of the code is installed. 4. At this point, you can return to the selective install, or continue individual installation if you are still experiencing problems. 5. Type PRODINST and select IBM Peer or Requester. 6. Type PRODINST and select NetWare Requester support. 7. Type PRODINST and select TCP/IP support. 8. Type PRODINST and select LAN Distance support. Question 16 ----------- What are the differences between the different requesters and protocols available during installation and configuration of MPTS? Requesters OS/2 Warp Connect comes with two requesters: * The LAN Requester is used to access a LAN equipped with a LAN Server. The requester enables you to log onto LAN Server networks and access the resources available to you. * The NetWare Requester is used to access networks equipped with Novell NetWare servers, or to run programs requiring the IPX or SPX protocol. You can run both of these requesters on one machine at the same time. Note: To run the NetWare requester in MPTS, you must first install the NetWare client software from OS/2 Warp Connect Protocols * NetWare NetBIOS Emulation over IPX--IBM NetWare Requester Typically used to run over an IPX router on a LAN. * IBM IEEE 802.2 This protocol is run with the LAN Requester. It is used to run programs requiring 802.2 (for example, Communications Manager, PCOMM, etc.). * IBM OS/2 NetBIOS This protocol is enabled when you install LAN Requester. It is used also to run programs that require NetBIOS. It is required as a protocol to run remote and CID installations. * IBM NetWare Requester Support This provides IPX and SPX protocol support for a NetWare network. * IBM OS/2 NetBIOS over TCP/IP This protocol is used to run over an IP router with LAN Requester. * IBM TCPIP This protocol is used to run the TCP/IP protocol. It is typically used, and is required, to access the Internet. Question 17 ----------- How do I configure OS/2 Peer to see a Windows for Workgroups or Windows NT machine? Refer to the Up and Running Guide, pages 79-82, for Interoperability and Connecting to Windows for Workgroups and Windows NT Systems. For step-by-step information on using OS/2 Peer, refer to the Easy Start Guide, pages 10-22. Question 18 ----------- I get REQ0815 and SYSO059 errors when trying to run Novell NetWare requester. How do I get rid of them? These errors are eliminated by applying a Novell fix. The fix, OS2Cx.EXE (x represents the latest level of the fix, for example, OS2C4.EXE), is available from Novell on CompuServe in the Netwire section or from the IBM PC Company BBS at 919-517-0001. If using the IBM BBS, logon with the first name of Novell and the last name of NetWare and the password PRIVATE. The file comes from Novell and a password is required due to copyright laws. Question 19 ----------- I'm having trouble getting my Notebook to connect to the network using a PCMCIA network card. Most of these issues must be handled on an individual basis because of the wide variety of notebooks and PCMCIA cards, compounded by the number of different ways you can try to use them. However, it is safe to say that you need to ensure that your PCMCIA card is equipped with the latest drivers. Also, it is not unusual to change the Shared RAM Address of the PCMCIA card. In addition, be sure to eliminate possible IRQ conflicts. Question 20 ----------- How should I prepare my hard disk before I install? * If you are installing OS/2 Warp on a computer that has a hard drive larger than 528 MB, see the README.INS file located on the Installation Diskette for important information and restrictions. * If you are installing OS/2 Warp on a computer that has an earlier version of OS/2 on it, it is recommended that you run CHKDSK on the partition you use to install OS/2 Warp. CHKDSK checks for and corrects hard disk errors. Refer to "Recovering from Errors on the Hard Disk" on page 221 in the User's Guide to OS/2 Warp, for information about using CHKDSK. * If you are installing OS/2 Warp on a computer that has Windows on it, make sure you have diskettes or the CD-ROM that was used to install Windows. Notes: * Some computer manufacturers preinstall Windows and provide a utility program so you can create your own Windows diskettes. If Windows was preinstalled on your computer, create the Windows diskettes before you begin installing OS/2 Warp. * If you used device drivers (for example, for a printer or display), fonts, or specific language that were preinstalled on your computer, you might overwrite these files when using OS/2. Reinstall the device drivers after installing OS/2. * Make sure the files on your hard disk are not compressed. If you are using a DOS compression program, such as Stacker, AdStor, or DoubleSpace, decompress the disk on which DOS and Windows are installed. Refer to the manual that came with the compression program for instructions. If the compression program you are using does not specifically state that it works with OS/2, you will not be able to use it once OS/2 is installed. ______________________________________________________________________ IBM disclaims all warranties, whether express or implied, including without limitation, warranties of fitness and merchantability with respect to the information in this document. By furnishing this document, IBM grants no licenses to any related patents or copyrights. Copyright (c) 1994, 1995 IBM Corporation. Any trademarks and product or brand names referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.