File Name: README.txt Electronic Service Agent for Netfinity version 1.1 README.txt CONTENTS ________ 1.0 Overview 2.0 Limitations 3.0 Prerequisites 4.0 Contacting Customer Support 5.0 Trademarks and Notices 6.0 Disclaimer 1.0 Overview ________________ Electronic Service Agent for Netfinity version 1.1 is a program that operates on IBM Netfinity servers, and is designed to be installed as an extension to your Netfinity Director Central Management Server. Electronic Service Agent monitors your networked servers for hardware errors and also has an integrated performance monitor function that automatically collects system utilization information. Electronic Service Agent also performs hardware and software inventories, and reports inventory changes to IBM. All information sent to IBM is stored in a secure IBM database and used for improved problem determination. Electronic Service Agent version 1.1 also provides generic support for IBM's Electronic Systems Management Services for Netfinity Extended Service Levels. Electronic Systems Management Services for Netfinity currently provides two Extended Service Levels. These are the Premiere and Premiere Plus Extended Service Levels. 2.0 Limitations _______________ 2.1 **IMPORTANT** A user with administrative privileges must log on to the Central Management Server in order for the modem connection for Electronic Service to function properly. 2.2 If you enable one or more systems for PMR Tracking or Performance Management then subsequently disable either PMR Tracking or Performance Management, then inventory collection will automatically be disabled. You must then explicitly enable inventory collection if you require it. 2.3 If you have clicked Update or Refresh in the Inventory page or Test Modem Connection in the Dialer page, then you must wait until the tasks have completed before interacting with the Electronic Service Agent user interface. These tasks may take several minutes to complete. If Electronic Service Agent appears to hang during inventory update or refresh or while testing your modem connection, then you may have to shutdown then restart the Netfinity Director Management Console. 2.4 If you are viewing inventory data for a managed system or group of managed systems using Netfinity Director's Query Browser window and then you change the Extended Service Level enablement of this managed system or group of managed systems, note that the inventory data displayed in the Query Browser window will not be automatically updated. To view updated inventory data, you must close the Netfinity Director Query browser window and then reopen it by relaunching the inventory task targeted at the managed system or group of managed systems for which you want to view refreshed inventory data. 2.5 If the Netfinity Director Central Management Server is stopped and restarted, Performance Monitors will stop functioning. Changing Extended Service Levels may also have unpredictable effects. If you stop a Netfinity Director Central Management Server, that is managing systems enabled for the Premier Plus Extended Service Level, and then restart the Netfinity Director Central Management Server, you must restart Performance Monitors. To restart Performance Monitors: 1.0 Restart Netfinity Director to launch the Netfinity Director Management Console. 2.0 Drag and drop the Resource Monitors task from the Tasks pane onto the Electronic Service Eligible Systems group in the Groups pane of the Netfinity Director Management Console. 3.0 The Resources Window appears. Close this window. 3.0 Prerequisites __________________ 3.1 Electronic Service Agent version 1.1 supports the following operating systems: 3.1.1 Netfinity Director Central Management Server - Windows NT 4.0 Server with Service Pack 4 or higher - Windows NT 4.0 Enterprise with Service Pack 4 or higher - Windows 2000 Server, Windows 2000 Advanced Server 3.1.2 Managed systems - OS/2 3.00, OS/2 3.00 Connect, OS/2 Warp Server, OS/2 Warp Server SMP, OS/2 Warp Merlin 4.0, OS/2 Aurora 4.5 - Windows NT 4.0 Server with Service Pack 4 or higher - Windows NT 4.0 Workstation with Service Pack 4 or higher - Windows NT 4.0 Enterprise with Service Pack 4 or higher - Novell Netware 4.10 Server, 4.11 Server, 4.2 Server, 5.0 Server, 5.1 Server - Windows 2000 Professional - Windows 2000 Server - Windows 2000 Advanced Server 3.1.3 Netfinity Director Management Console - Windows NT 4.0 Server with Service Pack 4 or higher - Windows NT 4.0 Workstation with Service Pack 4 or higher - Windows NT 4.0 Enterprise with Service Pack 4 or higher - Windows 95 Release 2 - Windows 98, Windows 98 Second Edition - Windows 2000 Professional - Windows 2000 Server - Windows 2000 Advanced Server 3.2 Ensure that you have selected the Remote Access Service (RAS) option when installing your Windows NT ® operating system. You can add the Remote Access Service from the Network Properties resource on your server console. For further information refer to your Windows NT Administrator's Guide. NOTE: The modem listed on com 1 in the Remote Access Setup screen is the default modem for your Netfinity Director Central Management Server. 3.3 Ensure that you have completed the configuration of the dialer and contact and location information before activating the Electronic Service Agent task in targeted mode. 4.0 Contacting Customer Support _________________________________ 4.1 Should you encounter problems or have technical questions regarding the Electronic Service Agent for Netfinity product, you should call your local IBM support center. If you are resident in the United States, call 1-800-IBM-SERV. When calling IBM you should quote program number 5639-L09. You should have your machine type ready when calling. Your machine type is identified by a four digit number. You will be asked for this four digit number by IBM support staff. 5.0 Trademarks and Notices ___________________________ 5.1 The following terms are trademarks of the International Business Machines Corporation in the United States, or other countries, or both: IBM Netfinity Electronic Service Agent 5.2 Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation. 5.3 Novell and Netware are registered trademarks of the Novell Corporation. 5.4 Other company, product, and service names may be trademarks or service marks of others. 6.0 Disclaimer _______________ 6.1 THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 6.2 Note to U.S Government Users-- Documentation related to restricted rights -- use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule contract with IBM Corporation. 6.3 You agree to pay any communications charges associated with accessing Electronic Service Agent for Netfinity unless we specify otherwise. (C) COPYRIGHT IBM CORPORATION 2000. ALL RIGHTS RESERVED.