IBM Remote Support Manager for Storage Version 1.0.4 - November 16, 2006 Note: Before using this information and the product it supports, read the general information in section 6 "Trademarks and Notices" in this document. Microsoft Windows Notepad might not view this readme properly, if you must view this on a Windows system use WordPad instead to view this readme. Please refer to corresponding Change History document for more information on new features and modifications. ======================================================================= CONTENTS ----------------------------------------- 1.0 Overview 2.0 Installation and Setup Instructions 3.0 Configuration Information 4.0 Known Issues and Limitations 5.0 Web Sites and Support Phone Number 6.0 Trademarks and Notices 7.0 Disclaimer ======================================================================= 1.0 Overview ------------------- The IBM Remote Support Manager for Storage application provides problem reporting and remote access for the DS4000 family of storage products. IMPORTANT: This release of RSM for Storage works with IBM DS4000 Storage Manager version 9.16 and controller firmware supported by that version. Refer to the IBM DS4000 Support Web Site for latest DS4000 controller firmware and NVSRAM files. 1.2 Enhancements and Problem Fixes ----------------------------------- Please refer to corresponding Change History document for information on new features and modifications. 1.3 Level Recommendation and Prerequisites for the update ----------------------------------------------------------- None 1.4 Dependencies and Supported Hardware ---------------------------------------- RSM for Storage installs on SLES 9 (Service Pack 3) Storage Products Supported ---------------------------------------------------------------- | New Model | Old Model | Machine Type | Model | |------------|-----------|--------------|------------------------| | DS4800 | N/A | 1815 | 82A, 82H, 84A, 84H, | | | | | 88A, 88H, 80A, 80H | |------------|-----------|--------------|------------------------| | DS4700 | N/A | 1814 | 70A, 70H, 72A, 72H, | | | | | 70T, 70S, 72T, 72S | |------------|-----------|--------------|------------------------| | DS4500 | FAStT 900 | 1742 | 90X, 90U | |------------|-----------|--------------|------------------------| | DS4400 | FAStT 700 | 1742 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | DS4300 | FAStT 600 | 1722 | 6LX, 6LU, 6LJ, 60X | | | | | 60U, 60J, 60K, 60L | |------------|-----------|--------------|------------------------| | DS4200 | N/A | 1814 | 7VA, 7VH | |----------- |-----------|--------------|------------------------| | DS4100 | FAStT 100 | 1724 | 100, 1SC | |----------- |-----------|--------------|------------------------| | N/A | FAStT 500 | 3552 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | N/A | FAStT 200 | 3542 | 1RX, 1RU, 2RX and 2RU | ------------ --------------------------------------------------- System x Servers Supported -------------------------- x100 SuSE SLES 9 SP3 (64bit) x306m SuSE SLES 9 SP3 (64bit) ======================================================================= 2.0 Installation and Setup Instructions ----------------------------------------- This software installs on SLES 9 with Service Pack 3. Note that service pack CDs must be downloaded from Novell using the registration ID that came with your SLES 9 installation CD media. Step by step instructions for installing and configuring operation system are included in the RSM for Storage "Planning, Installation and User's Guide" Note: If you plan to use RAID 1 (Mirroring) on the RSM for Storage server, please see the RSM for Storage "Hints and Tips" document for additional information for setup of the server BIOS and installation of the operating system. 2.1 Step-by-step instructions for installation from a RSM for Storage CD -------------------------------------------------------------------------- This procedure may be used for first time installation or updates. 1. Insert the installation CD-ROM in the drive. 2. A pop-up message box will report the detection of an autorun program on the CD. Click yes to begin the installation. 3. Follow the instructions in the RSM for Storage "Planning, Installation and User's Guide" 2.2 Instructions for installing an update from a RSM for Storage .zip file --------------------------------------------------------------------------- This procedure should only be used to apply updates to a previously installed version of RSM for Storage. 1. Log into the RSM for Storage server as the root user. 2. Copy the installation .zip file to the /packages directory in the RSM for Storage server. (You may need to disable the RSM for Storage internal firewall in order to access the file.) 3. Type: cd /packages Note: In the following steps, 1.x.xx is the version number of this package. 4. Type: unzip ibm_sw_ds4krsm_1.x.xx_sles9sp3_32-64.zip 5. Type: cd rsm-1.x.xx 6. Type: ./rsm-setup It will take about a minute to update the software. No configuration files will be changed. 2.3 Configuration ------------------ Configuration worksheets and instructions are in the RSM for Storage "Planning, Installation and User's Guide" ======================================================================= 3.0 File Descriptions --------------------- ibm_sw_ds4krsm_1.x.xx_sles9sp3_32-64.iso - Used to create a CD which can be used for initial or update installations. ibm_sw_ds4krsm_1.x.xx_sles9sp3_32-64.zip - Use this file only for updating an existing RSM for Storage system. - This file can be downloaded directly into the RSM for Storage system and thereby avoid the need to burn an installation CD. - See section 2.2. ======================================================================= 4.0 Known Issues and Limitations --------------------------------- N/A ======================================================================= 5.0 WEB Sites and Support Phone Number ---------------------------------------- 5.1 IBM System Storage Disk Storage Systems Technical Support web site: http://www.ibm.com/servers/storage/support/disk/ 5.2 IBM System Storage Marketing Web Site: http://www.ibm.com/servers/storage/disk 5.3 You can receive hardware service through IBM Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. See http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426- 7378). IMPORTANT: You should download the latest version of the RSM for Storage application, DS4000 Storage Manager host software, the DS4000 storage subsystem controller firmware, the DS4000 drive expansion enclosure ESM firmware and the drive firmware at the time of the initial installation and when product updates become available. To be notified of important product updates, you must first register at the IBM Support and Download Web site: www-1.ibm.com/servers/storage/disk/ ======================================================================= 6.0 Trademarks and Notices -------------------------- The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM System Storage HelpCenter UNIX is a registered of The Open Group in the United States and other countries. Microsoft, Windows, and Windows NT are of Microsoft Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. QLogic and SANsurfer are trademarks of QLogic Corporation. Other company, product, or service names may be trademarks or service marks of others. ======================================================================= 7.0 Disclaimer -------------- 7.1 THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 7.2 Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation. TS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 7.2 Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.