H122801 - BOWED BACKPLANE MAY CAUSE HARDFILE PROBLEMS                          
                                                                                
                                                                                
 TEXT:                                                                          
 Testing and failure analysis has shown that some PC Server                     
 fixed disk problems may be caused by a bowed backplane.                        
                                                                                
 In cases where the drive is not fully seated in the backplane                  
 connector, it could appear Offline or DDD (drive defunct), or                  
 exhibit other drive-related failure symptoms.                                  
                                                                                
 When diagnosing hardfile problems on PC Server systems, either                 
 solid or intermittent, examine the backplane card lengthwise                   
 for a bowed condition.  If the card is bowed enough to                         
 potentially cause a poor drive connection, replace the                         
 backplane FRU.                                                                 
                                                                                
 Note: The fixed disk assembly should plug into the backplane                   
       connector without excessive force.  If the connectors are                
       not properly aligned and the drive is forced, the                        
       backplane may be bent.  This could result in other drives                
       on the same backplane appearing Offline or DDD.