H137086: ECA008, PC SERVER 300/320/500/520 HEALTH CHECKUP (UPDATED) PURPOSE: The purpose of this ECA to: - Identify the existing ECAs that apply to PC Server 300, 320, 500, and 520 systems. - provide instructions for implementing the existing ECAs. - provide a consolidated list of RETAIN tips that should be reviewed along with the ECAs. - provide a means of reporting activity against a single ECA. This ECA does not contain any additional technical information. It simply provides a simplified vehicle for reporting activity. IBM/TSS CEs will record all time and parts to Service Code 33, ECA008, Other Office 990. This ECA expires July 31, 1998 FEATURES: Type, Machines Affected Model, With and/or Feature/Device B/M to be Service System Stage B/M Description Installed Hours Hours 8640 B/M0000000 PC SERVER 300 AND 320 B/M0000000 02.2 02.0 8641 B/M0000000 PC SERVER 520 B/M0000000 02.2 02.0 8642 B/M0000000 PC SERVER 500 B/M0000000 02.2 02.0 PHYSICAL CHECK: Each of the existing ECAs listed below have a physical and/or logical to determine if the ECA is necessary. Use the matrix below to determine which ECA(s) apply: ECA ECA ECA ECA ECA ECA ECA 001 003 004 006 007 012 016 __________________________________________ É É 300 EISA É x x x x x É É..........................................É 320 EISA É x x x x É É..........................................É 320 EISA RAID É x x x x x x É É..........................................É 320 MCA É x x x x x É É..........................................É 320 MCA RAID É x x x x x x É É__________________________________________É ECA * ECA ECA ECA 003 006 012 016 __________________________________________ É É 500 MCA É x x x É É..........................................É 500 MCA RAID É x x x É É..........................................É 520 EISA É x x x É É..........................................É 520 EISA RAID É x x x x É É..........................................É 520 MCA É x x x É É..........................................É 520 MCA RAID É x x x x É É__________________________________________É (*) ECA003 applies to ALL PC Server 520s except 166MHz models which have type III Trays FRU p/n06H8631. PREREQUISITES: NONE COMPANION: The following ECAs are available: RETAIN # -------- ECA001 8640 PENTIUM PROCESSOR REPLACEMENT H126291 ECA003 Prevent Multiple DDD SCSI Drives in Server H133326 ECA004 Replacement 8MB Parity Memory (320 EISA/MCA) H003263 ECA006 Server PCI RAID Adapter Replacement H133523 ECA007 PC Server 320 Power Supply Replacement (API) H135078 ECA012 1.12GB, 2.25GB HARD DRIVE REPLACEMENT H161379 ECA016 FIRMWARE UPGRADE FOR SOME 4.5/9.1GB SCSI DRIVES H162303 CONCURRENT: Review the following RETAIN tips as they resolve issues not covered by the existing ECAs: H133024, 4/10GB TAPE DRIVE: CLEANING PROCEDURES H013309, INTERMITTENT TAPE ERRORS 4/10GB TAPE DRIVE H133402, 4/10GB TAPE DRIVE APPEARS HUNG, ERROR RECOVERY H001115, Server 320/520 Traps After Cache Upgrade H003814, Server Hard Drives Lose Power or Hang H007813, Traps/Hangs with 8 Parity SIMMs Installed (320 only) H015437, Server 320/520 Microchannel Parity Memory Traps H122801, Bowed Backplane May Cause Hardfile Problems H123235, Hot-swap Tray Fits Tightly in DASD Bay H131928, System Traps/Hangs With 16MB OKI Parity SIMM Installed H132270, System Reports No Operating System H132711, Flash BIOS Diskette Inoperative / Windows95 (310) H133777, Backplane Jumper Configuration Check H134111, C43 Firmware Change - Quantum Pass 4 HDDs H135499, PCI RAID Server Traps or Hangs Intermittently H135791, Server 320 Traps/Hangs with NEC 32MB Parity SIMM failures H136613, Server RAID drives DDD with ARCSERVE Tape Backup DETAIL: Before going on-site: - Study the Server Health Checklist for PC Server 300/320 or the Checklist for PC Server 500/520 to determine which ECA(s) and/or RETAIN tips apply. These two documents are available from the following IBM Internal Intranet URL: http://w3-02.us.pc.ibm.com/support/hintspcsrv.html - Schedule Server downtime with the customer - Advise the customer to perform a full backup of all data Once on-site: - Ensure that the customer has a full backup of all data - Record all time using Service Code 33, ECA008, Other Office 990. It is NOT necessary to record time against the individual ECAs (ie. ECA003, ECA004, ECA006, ECA007) NOTES: This ECA expires July 31, 1998. DATE: MARCH 2, 1998