Record number:       H16160
    Device:              D/T6282
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O97/06/23
    Date last altered:   A97/06/23
    Owning B.U.:         USA

    Abstract:  OS/2 WARP CONNECT HANGS AT BOOT ON IBM PC


 SYMPTOM:
 Customers running OS/2 Warp Connect experience intermittent
 hangs on boot with a blinking cursor in the upper left hand
 corner of the screen.

 PROBLEM ISOLATION AIDS:
 The customer is running OS/2 Warp Connect with fix pack 23
 or less.

 This condition has been observed on IBM Commercial Desktop
 and IBM Thinkpad systems with 166MHz MMX processors and
 200MHz MMX processors.

 FIX:
 DO NOT REPLACE HARDWARE UNTIL THE CURRENT FIX PACK HAS
 BEEN INSTALLED.

 Apply the current OS/2 Warp Connect fix pack.

 At the time of this tip the current OS/2 Warp Connect fix
 pack is 26 (FP26).

 Fix pack files can be downloaded from the IBM BBS at
 919-517-0001 or from the following web site:
 ==> http://www.us.pc.ibm.com/files.html

 To obtain fix pack 26, download all files beginning
 with XR_W026. Also download files WKICKR.ZIP and
 WKICKR.TXT.

 This condition may be seen on additional 166MHz and faster
 Pentium processors.

 Pentium is a trademark of Intel Corporation

  SAS KEYWORDS:
     PSY2               PSY2OPER           PSVP               PSVPOPER
     6272               6282               6560               6576
     6577               6586               6587               6588
     6877               6887               6888               6899
     6589               6598               6899               2640
     9546               9547               MMX                UNCLASSIFIED