Record number:       H163928
   Device:              D/T6862
   Model:               M
   Hit count:           UHC00000
   Success count:       USC0000
   Publication code:    PC50
   Tip key:             004
   Date created:        O98/06/15
   Date last altered:   A98/06/15
   Owning B.U.:         USA

 Abstract:  CLIENTCARE, CLIENT MANAGER USAGE TIPS IN IBM PC300PL


 TEXT:
 The following are usage tips when installing and uninstalling
 IBM ClientCare and IBM LANDesk Client Manager in the IBM
 PC300GL Machine Types.

 1. CLIENTCARE HELP FILES MISSING IN NON-ENGLISH PRELOADS

    After starting the ClientCare/DMI browser and selecting
    "Help," the system displays error message "Aide de Windows"
    and indicates that file "fraLDXX.hlp" is missing. Translated
    versions of the help text are not available for this product.
    As a workaround, the user can elect to search for help files
    and select "enuLDXX.hlp" to display the English version of
    the help text.

 2. CLIENTCARE INSTALLATION ERROR MESSAGE 401

    While installing ClientCare, if the user elects to backup
    to the "Welcome to DMI Services Provider 2.0 Installation"
    window, and then proceed again with the installation, they
    are presented with the following error message:

    "Setup string variable is not large enough for string.
      Check the string declarations."

    Ignoring the error and clicking on "OK" will allow the in-
    stallation to proceed normally. No additional data is
    written to, or deleted from the hard drive.

 3. CLIENTCARE RETURNS ERROR DURING UNINSTALL

    After running "Uninstall LANDesk Client Manager 3.1" from
    the INTEL LANDesk Management folder and restarting the
    system, the following error is returned each time the
    system is restarted:  "Cannot Open I2c Device"

    If LANDesk Client Manager is uninstalled before IBM
    IBM ClientCare, IBM ClientCare may not be completely un-
    installed, resulting in error messages. The error condition
    can be corrected by removing the following registry key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASSETCI

 4. LANDESK CLIENT MANAGER DOES NOT COMPLETELY UNINSTALL

    After running "Uninstall LANDesk Client Manager 3.1" from
    the LANDesk Management folder, the LANDesk Management
    folder is still present on the Start, Programs menu. The
    remaining folder can removed manually via the Start,
    Settings, Task Bar menu.

 5. "IBM CD ROM CANNOT QUIT" ERROR MESSAGE.

    After completing the installation of ClientCare, and prior
    to being prompted to "Restart the Computer," the error
    message "IBM CD ROM CANNOT QUIT" appears on the display.
    Clicking "Ok" does not clear the messgae. To clear the
    error message, press Ctrl-Alt-Del. From the Close Program
    window, select "IBM CD ROM CANNOT QUIT" and click "End
    Task."


 Windows, Windows95, and WindowsNT are trademarks of Microsoft
 Corporation.

 SAS KEYWORDS:
    PSY2               PSY2ERR            PSY2COMM           PSVP
    PSVP               PSVPERR            PSVPCOMM           CDT
    D/T6862            D/T6892            6862               6892
    94808              UNCLASSIFIED