Record number:       H163951
   Device:              D/T6275
   Model:               M
   Hit count:           UHC00000
   Success count:       USC0000
   Publication code:    PC50
   Tip key:
   Date created:        O98/06/04
   Date last altered:   A98/06/04
   Owning B.U.:         USA

 Abstract:  VIAVOICE MICROPHONE SETUP ERRORS AFTER INSTALLATION


 SYMPTOM:
 After re-installing ViaVoice and adjusting the audio level
 in microphone setup, the program returns the following, or
 similar error:

   "A problem has occurred (SMAPI RC=215). If this problem
    occurs again, restart the microphone setup wizard."

 PROBLEM ISOLATION AIDS:
 This tip applies to IBM PC300GL Series 6275/6285 systems
 where ViaVoice has been previously uninstalled, then re-
 installed.

 This tip may also apply to other Commercial Desktop or
 IntelliStation systems supplied with ViaVoice software.

 FIX:
 1. From Add/Remove Programs in Control Panel, select to un-
    install ViaVoice.
 2. When uninstallation is complete, delete the ViaVoice
    directory on the hard drive through Windows Explorer.
 3. Reinstall ViaVoice, then readjust the audio level in micro-
    phone setup.

 Windows95 and WindowsNT are trademarks of Microsoft Corporation.

 SAS KEYWORDS:
    PSY2               PSY2MCD            PSY2COMM           CDT
    CDTMCD             CDTCOMM            PWS                D/T6275
    D/T6285            VIAVOICE GOLD      UNCLASSIFIED       90243
    90243F_1