Record number:       H16420
    Device:              D/T6588
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O97/07/11
    Date last altered:   A97/07/14
    Owning B.U.:         USA

    Abstract:  COSESSION HOST INSTALLATION FAILS WITH SHRINKWRAP WIN95


  SYMPTOM:
  When restarting Windows95 after installing CoSession Host,
  the system shuts down completely. Normally, the system should
  restart automatically.

  PROBLEM ISOLATION AIDS:
  This problem occurs if the customer has installed a shrinkwrap
  version of Windows95. The shrinkwrap version of Windows95
  does not contain the correct video device driver.

  FIX:
  If the customer has already installed CoSession and is
  experiencing this problem, restart Winodws95 in Safe Mode
  and install the appropriate Windows95 video driver from the
  Ready To Configure (RTC) CD. Otherwise, install the appropriate
  Windows95 video driver from the RTC/CD before installing

  CoSession Host.

  -CoSession is a trademark of Artisoft Corporation.
  -Windows95 is a trademark of Microsoft Corporation.

  SAS KEYWORDS:
     PSY2               PSY2OPER           PSVP               PSVPOPER
     D/T6588            D/T6888            6588               6888
     64250F_1           PSY2PROG           PSVPPROG