H164427:  NETFINITY 3500: OS/2 WARP SERVER SMP V4.0 INSTALL HANGS


 SYMPTOM:

 During installation of OS/2 Warp Server SMP v4.0 from
 shrinkwrap, the System may Hang during installation of
 diskette #1.

 PROBLEM ISOLATION AIDS:

 All of the following must be true for this TIP to apply:

 - The System is a Netfinity server 3500 type 8644 model
   10U/10X/20U/20X/21U/21X/30U/30X

 - The System's ethernet is disabled (this can be determined from
   Setup & configuration utilities).

 - The System hangs when OS/2 Warp Server SMP v4.0 is being
   installed from shrinkwrap (See Symptom above).

 FIX:

 Go to the following URL and follow the Netfinity 3500 NOS
 Installation Instructions for OS/2 Warp Server SMP v4.0.

      http://www.pc.ibm.com/support

 - click on "IBM Server Support"
 - click on "Netfinity 3500" in the "select family" window
 - click on "Software information" under "technical information"
 - click on "Netfinity3500 - Installing
             OS/2 Warp Server SMP v4.0"

 ---------------------- OR ------------------------------------

 1- Install Warp 4.0 using ServerGuide 4.0.1 or later.

 DETAIL: The problem is that OS/2 Warp uses interrupt 13 for SCSI
 support during the beginning of the installation. This in
 combination with the resources that the Ethernet Adapter uses
 results in the above described symptom. The fix is to use the
 SCSI Driver for the onboard SCSI Controller during the OS/2
 installation which is accomplished using the diskettes described
 above.

 NOTE: ServerGuide version 4.0.1 includes the correct SCSI driver
 to resolve this issue.


Date: Auguest 19, 1998