H164662:  PLANAR BOARDS NOT REPLACED PROPERLY


 TEXT:

 The following steps need to be added to the procedure currently
 used to replace a System Planar Board:

 1) Servicer should save the customer's configuration if possible
 or ask the customer if he has saved the configuration.

 2) The servicer should Flash the system's latest BIOS or match
 the BIOS level currently in use by the customer. If the customer
 requires a BIOS level lower than the latest level, then it is
 the customer's responsibility to provide the correct BIOS level.

 3) During the Flash when the servicer is asked if the machine
 type and serial number information needs updating, the answer
 is YES. The servicer should then manually enter this information
 for the system to function properly.  There are system functions
 which rely on this VPD information being correct.



DATE: September 15, 1998