H164723:  AIC78XX FAILED TO LOAD IN NT WHEN USING SERVERGUIDE


 SYMPTOM:

 After installing Windows NT Server 4.0 with ServerGuide 4.0.5,
 using the Customized installation with Setup Diskette
 method on a Netfinity 7000 M10, Type 8680, system with an
 IBM PC Server SCSI-2 Fast/Wide PCI Adapter II, the following
 error will occur:

      At least one service or driver failed during system
      startup. Use event viewer to examine the event log for
      details.

 In the Event viewer the error will be :

      Event ID : 7026
      The following boot-start or system-start driver(s) failed
      to load : aic78xx.

 PROBLEM ISOLATION AIDS:

 - The system is a Netfinity 7000 M10 server, Type 8680,
   all Models.

 - The system is configured with a IBM PC Server SCSI-2
   Fast/Wide PCI Adapter II.

 - The system was configured with NT version 4.0, using the
   "Customized Installation with Setup Diskette" method
   from ServerGuide 4.0.5

 - The system exhibits the symptom described.

 FIX:

 None, at this time.

 WORKAROUND:

 After Windows NT Server 4.0 is installed; from to the
 Control Panel run the SCSI Adapters utility, go to the
 Drivers section and remove the driver which is in Not
 Started state (Adaptec AHA-294x/AHA-394x/AIC-78xx SCSI
 Controller).

 DETAILS:

 During the installation of Windows NT Server 4.0, in the
 Windows NT Server Setup screen the NT Setup program will
 attempt to detect mass storage devices in the computer. The
 NT Setup program will detect and install the
 AHA-294x/AHA-394x/AIC-78XX SCSI Controller (aic78xx driver),
 then the customer will install the correct driver for
 the IBM Netfinity SCSI-2 Fast/Wide PCI Adapter II
 (aicdrv driver is the correct Adaptec driver to use in the
 IBM Netfinity 7000 M10 server) using the "7800 Family
 Manager for IBM Netfinity 7000 M10" diskette created in
 ServerGuide. This means that two drivers will be installed
 to control the same SCSI adapter; the AICDRV driver (which
 will start successfully) and the AIC78xx driver  (this is
 an old driver which has to be removed).

 TRADEMARKS:

 Windows NT is a trademark of Microsoft Corporation in the
 United States and/or other countries.

 Other company, product and service names may be the
 trademarks or service marks of others.



DATE: September 22, 1998