H165674:  UNABLE TO START FIBRE ADAPTER CONFIGURATION PROGRAM


 TEXT:

 Unable to start Fibre Adapter configuration program

 SYMPTOMS:

 Error indicating that the Controller is not found when
 when Symbios Configuration program starts.

 PROBLEM ISOLATION AIDS:

 - The system is an IBM Netfinity server, any Type or Model.

 - The system is configured with the following option(s):
   Fibre Channel.

 - The system's Diagnostics Pass.

 - The system is configured with Windows NT, any version.

 WORKAROUND:

 Requirements:

      1.) Computer that has terminal emulator application
          installed.
      Note: If Windows NT is installed then probably Hyperterm is
      available. (See Below if you have trouble issuing the break
      key)

      2.) a Null modem cable.

 Procedure:

 CAUTION: This procedure will cause the loss of all LUNS and
 Drive Configurations. Backup all data before proceeding.

 - Connect the terminal emulator to the service serial port on
   the controller via null modem cable.

 Note: If the FibrePort controller has 2 channels then they must
 both be cleared.

 - Power on the system running the terminal program.

 - Start terminal emulator program and set baud rate to 9600.

 - Start session as direct connect.
 - Power on the controller.

 - Send a break key. (this will very depending on the terminal
   emulator)

 Note: All the keyboard input on this system is case sensitive
 so be sure to type in the Keyboard inputs exactly as shown.

 You should get prompted for a password. (Password is "infiniti")

 - Type  debug </

 At the debug prompt

 - Type  sysWipe

 When the procedure completes...

 - Type sysReboot

 Disconnect serial cable and do second controller if installed.
 To do this, for a second controller connect it's serial port and
 follow the same procedure.

 DETAILS:

 This problem occurs when the adapter or the drives attached to
 the adapter have a configuration that does not match the
 expected configuration.

 The following is from the FAQ section from Hilgraeve
 (manufacturer of Hyperterm):
  Q: How do I send a <Break> key?

  A: Type <Ctrl><Break>. This didn't work in earlier
     releases running under NT 4.0. It has been fixed in V3.0 and
     V4.0. Both versions also includes the ability to issue an
     Interrupt Process command which is sometimes necessary when
     using telnet. That command is issued by <Alt><Break>

 Note: Visit - "http://www.hilgraeve.com", to download the
 latest version.

 TRADEMARKS:

 Microsoft, Windows, Windows NT, and the Windows logo are
 trademarks of Microsoft Corporation in the United States and/or
 other countries.
 Other company, product and service names may be the trademarks
 or service marks of others.




DATE: January 27, 1999