H166313: STOP SSA EVENT LOGGER BEFORE HOST SOFTWARE INSTALL SYMPTOM: When installing host software from the CD contained in the Advanced SerialRAID/X Adapter option kit (option 09L2123 or 7133 Feature 4040) onto an existing SSA installation, the installation fails with a "File Copy Error". Note: New installations are unaffected. PROBLEM ISOLATION AIDS: - The system is any of the following IBM servers: a Netfinity 7000-M10 server, Type 8680, any Model. a Netfinity 7000 server, Type 8651, any Model. a Netfinity 5500-M10 server, Type 8661, any Model. a Netfinity 5500 server, Type 8660, any Model. a Netfinity 5000 server, Type 8659, any Model. a PC Server 720, Type 8642, any Model. a PC Server 704, Type 8650, any Model. a PC Server 520, Type 8641, any Model. a PC Server 330, Type 8640, any Model. a PC Server 325, Type 8639, any Model. a PC Server 320, Type 8640, any Model. - The system is any of the following OEM servers: a Compaq ProLiant 1500 server. a Compaq ProLiant 2500 server. a Compaq ProLiant 5000 server. a Compaq ProLiant 5500 server, Pentium Pro model. a Compaq ProLiant 6000 server. a Compaq ProLiant 6500 server, Xeon model. a Compaq ProLiant 7000 server, Pentium Pro model. a Dell PowerEdge 4300 server. a Dell PowerEdge 6350 server. an HP NetServer LH pro server. an HP NetServer LH2 server. an HP NetServer LX pro, LXr pro, or LXr pro8 server. - The system is configured with any number of Processors. - The system is configured with any of the following options: SSA RAID Adapter (p/n32H3811) SSA RAID Cluster Adapter (p/n96H9835) SerialRAID Adapter (p/n09L2084) Advanced SerialRAID Adapter/X (p/n09L2123) - NOS affected: Windows NT 4.0 w/SP3 or SP4 applied. - The system's Diagnostics pass. - The system is configured with any version previous to 1.20 of the PC SSA Event Logger Service Utility. - The CD-ROM supplied with the initial option kit package (install package 1.07, from Option kit 09L2123 or 7133 Feature 4040) for the Advanced SerialRAID/X Adapter is affected. FIX: - This behavior will be corrected in a future EC to the option kit. - The behavior is already corrected in the web-based version 1.07 of the host software installer (Event Logger version 1.30), which is available from the following URL: http://www.hursley.ibm.com/ ssa/pcserver select the appropriate adapter type(s) WORKAROUND: Prior to installing, check for the latest host software and adapter firmware at the following URL: http://www.hursley.ibm.com/ ssa/pcserver Advanced SerialRAID/X adapter firmware level 2100 (or later) is mandatory in all cases. Update all Advanced SerialRAID/X adapters to this version prior to use. If installation will be performed with the initial option kit CD-ROM; using the Services control panel, stop the PC SSA Event Logger Service prior to running "SETUP" to install the new host software package. DETAILS: When using the initial option kit CD-ROM media to install host software for the Advanced SerialRAID/X Adapter (Option p/n09L2123 or 7133 feature 4040) or for any other SSA adapter, installation will fail on a system which is running the PC SSA Event Logger Service from any current or previous SSA adapter. The SETUP program will not recognize the presence of the existing PC SSA Event Logger Service, and will not stop the service. With the service still running, a new event logger cannot be copied, and SETUP will fail with a "File Copy Error". This issue is solved by manually stopping the PC SSA Event Logger Service prior to running SETUP, which allows the new event logger to be copied. TRADEMARKS: Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries. Other company, product and service names may be the trademarks or service marks of others. DATE: April 16, 1999